Director, Quality Systems
About The Position
ITT Goulds Pumps is seeking a Director, Quality Systems to lead the quality assurance, quality control, and warranty services teams at its Seneca Falls, New York facility. The role focuses on improving facility processes to reduce scrap, rework, and warranty costs while maintaining quality systems and ISO certification. The Director works closely with operations, suppliers, Global Supply Chain, facility management, staff, and bargaining unit employees to identify and implement sustained product and process improvements. The position also develops the quality organization’s capabilities, leads and participates in Lean and Value Based Six Sigma activities, maintains the quality system audit process, liaises with ISO registrars, and oversees inspection and test documentation. The role requires at least seven years of quality experience in a manufacturing environment and prior supervisory experience.
Requirements
- Engineering degree; a Bachelor of Science in Mechanical Engineering is preferred, or equivalent experience.
- At least 7 years of experience in Quality Assurance Management.
- Experience in a manufacturing environment.
- Previous supervisory experience.
- Demonstrated competence in implementing and maintaining formal process control methodology.
- Excellent verbal and written communication skills.
- Excellent organization skills.
- Problem-solving, analytical, organizational, and budgeting skills.
- Knowledge of the corrective action process.
- Ability to influence people who are not under direct supervision.
- Knowledge of ISO Quality Management Systems and auditing.
- Knowledge of business, foundry, manufacturing, and warehousing processes.
- Knowledge of Lean and Value Based Six Sigma processes.
- Competent computer user skills, including Word, Access, Excel, and Minitab.
Nice To Haves
- Experience in inspection and test documentation.
- Bachelor of Science in Mechanical Engineering (BSME).
Responsibilities
- Manage quality functions, including Quality Assurance, Quality Control, and Warranty Services.
- Apply quality tools to eliminate internal and supplier product and process nonconformance and maintain quality systems for continued ISO certification.
- Use customer complaints, internal scrap and rework data, warranty requests and costs, and systems audits to identify and implement product and process improvements that sustainably reduce scrap, rework, and warranty costs.
- Work with operations and suppliers to ensure improvement opportunities are understood, investigated, and effectively implemented.
- Communicate with operating unit management and staff, coworkers, suppliers, bargaining unit employees, and internal and external customers through written communications, meetings, and presentations.
- Apply technical knowledge to identify and recommend quality and process improvements.
- Work with internal operations, suppliers, and Global Supply Chain to develop robust process capability.
- Identify and provide learning and development opportunities for the facility quality organization and develop team members’ decision-making competence.
- Participate in and lead Lean and Value Based Six Sigma activities in support of ITT’s mission, vision, values, and Quality Policy.
- Maintain the quality system audit process and liaise with ISO registrars.
- Supervise the management and delivery of inspection and test documentation.
Benefits
- Health insurance
- 401(k)
- Short- and long-term disability
- Paid time off
- Growth and developmental opportunities
- Incentive compensation programs
- Competitive salary and total rewards package
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What This Job Offers
Job Type
Full-time
Career Level
Director
