Director, Quality Operations
About The Position
The Director of Quality Operations is responsible for the planning, leadership and operational execution of the organization's quality departments at the site level as well as customer and supplier quality support teams. This is a highly visible and customer-facing role critical to the growth and success of the company. Leads the company in development of overall company quality goals and objectives. Develops long-term quality strategies, annual quality goals and metrics. Confer with quality and operations management to develop plans to achieve goals. Assign work to direct reports, appraise performance, reward and discipline employees, address complaints and resolve problems. Identify department training needs and provide appropriate training of employees. Interface with customers on key quality issues and initiatives. Stay abreast of current customer requirements, quality and management tools through seminars and publications. Keep top management team abreast of significant issues or developments identified during quality assurance activities. Performing quality system documentation development and control. Interface with internal departments, customers and suppliers as required for quality planning, quality system development and resolution of quality issues. Provide and/or arrange quality related training for company employees. Basic knowledge of Quality Management Systems (ISO 9001) and Environmental Management Systems (ISO 14001), as applicable.
Requirements
- B.S. in a Technical, Materials Science or Quality-related discipline required or equivalent of education and experience.
- 10-15 years’ experience in quality management/engineering with demonstrable success in progressively challenging roles.
- ISO Lead Auditor certification
- ASQ CQM/CQE/SSBB/LSS
Nice To Haves
- Graduate degree a plus.
Responsibilities
- Leads the company in development of overall company quality goals and objectives
- Develops long-term quality strategies, annual quality goals and metrics
- Confer with quality and operations management to develop plans to achieve goals
- Assign work to direct reports, appraise performance, reward and discipline employees, address complaints and resolve problems
- Identify department training needs and provide appropriate training of employees
- Interface with customers on key quality issues and initiatives
- Stay abreast of current customer requirements, quality and management tools through seminars and publications
- Keep top management team abreast of significant issues or developments identified during quality assurance activities
- Performing quality system documentation development and control
- Interface with internal departments, customers and suppliers as required for quality planning, quality system development and resolution of quality issues
- Provide and/or arrange quality related training for company employees
Benefits
- Competitive salaries
- Paid time off program
- Medical, dental, vision coverage
- 401(k) Retirement Savings – with a generous company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
