Director, Quality Operations
About The Position
As the Director, Quality Operations, you'll serve as a key leader for marketplace quality across Deckers brands, markets, and product categories. You'll lead corporate quality teams focused on Quality Issue Management, Continuous Quality Improvement, and Reporting/Analytics. Your influence will span Product Creation, Manufacturing, Distribution, and Marketplace teams, all in service of delighting our consumers with quality products. You'll foster a culture of quality, amplifying the voice of the consumer and balancing product excellence with manufacturing efficiencies. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Requirements
- Bachelor's Degree in Engineering, Supply Chain, or related field required
- 10+ years in the footwear/apparel industry for a global company, preferably in athletic/technical performance and lifestyle.
- 8+ years in a quality-related leadership role within the footwear industry.
- Proficient in quality audit processes, global compliance, material properties, product construction, and risk management.
- Skilled in operational decision-making, continuous improvement, and driving for results.
- Experienced in public speaking and presenting to diverse audiences.
- Able to demonstrate Deckers Brands' values: Come As You Are, Better Together, Commit To Create, Own It, Do Good and Do Great.
Nice To Haves
- Master's in Business or Organization Management preferred.
Responsibilities
- Lead and develop a team of quality professionals, setting objectives, driving results, and cultivating global stakeholder relationships.
- Oversee budgets, schedules, and strategic goals, aligning operations with functional strategy.
- Drive global quality data management and analysis, including inbound reporting, issue tracking, and marketplace feedback to inform product improvements.
- Leverage quality data, reporting, and business intelligence tools to identify trends, drive root-cause analysis, and influence product and process improvements globally.
- Manage and resolve quality issues across global operations, ensuring process governance and optimization for speed and accuracy.
- Define and integrate systems and tools across the global quality organization, standardizing inspection environments and evolving performance dashboards.
- Champion education and training initiatives, sharing knowledge and best practices across teams and functions.
Benefits
- Competitive Pay and Bonuses
- Financial Planning and wellbeing
- Time away from work
- Extras, discounts and perks
- Growth and Development
- Health and Wellness
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What This Job Offers
Job Type
Full-time
Career Level
Director
