Wilmington

Amtrak•Philadelphia, PA

13d•$163,000 - $211,140•Hybrid

About The Position

This position can be located in either Philadelphia PA, Washington DC, New York NY, Baltimore MD, or Wilmington DE. The Director Quality Management and Training (QM&T Director) leads the Quality, Management, and Training team (QM&T Team) to drive standardization, integration, quality management, training, and continuous improvement of CAPD procedures and processes. The QM&T team is part of a centralized project services department providing subject matter expertise and project support to the Amtrak Capital Delivery organization (CAPD). The QM&T Director and staff work with subject matter experts across Amtrak, including project delivery, engineering, operations, and procurement to develop and document work processes in policies and procedures and deploy to the project teams. They will integrate processes across functional areas and the different project delivery arms, ensuring that primary Capital Delivery work processes are controlled. Primary work processes are categorized as project management, project controls, construction management, quality management, document management, and engineering services. The QM&T Director manages multiple subject matter expert teams with several primary responsibilities: Procedure and Training Management: Develop procedures and training for CAPD project team members. Document work processes (project management, construction management, quality management, document management, and engineering) into controlled policies and procedures. Conduct Project Assessments across the CAPD portfolio to review project team compliance with the published CAPD procedures and further training needs. Project Quality Management: Assist CAPD project teams to implement construction project quality management practices and industry standards. Develop quality management procedures, guidelines and templates. Assess quality management performance of the project teams and construction management firms on the project. Document Management: Assist CAPD project teams to implement document management practices and assess compliance with published procedures and guidelines. Develop document management procedures, guidelines, and templates. Quality Management & Training personnel perform assessments to determine whether project teams have adopted CAPD procedures, processes are improved, and teams are trained. QM&T assures that CAPD project teams, professional services providers, general contractors, and material suppliers follow Amtrak procedures and guidelines when delivering capital projects to Amtrak.

Requirements

Bachelor’s Degree project management, engineering, quality management, construction, or related field required OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
11 years of relevant experience required
Excellent listening, interpersonal, written, and oral communication skills including experience making presentations to senior management
Experience collaborating with diverse, and geographically dispersed groups of individuals
Experience showing strong interdepartmental leadership with the ability to identify problems and develop and implement solutions effectively with cross-departmental stakeholders.
Experience working with industry standards and regulations
Experience with procurement, project execution, and vendor quality systems, and quality assessments
Solid knowledge of competitive procurement processes and regulations, including alternate delivery (DB, CMAR, Progressive DB) methods in capital projects
Ability to manage multiple tasks and/or projects, exercise independent judgment and make solid business decisions within scope of the portfolio based on capital project delivery background and experience
Highly motivated and self-directed and able to deliver departmental objectives with limited management oversight
Excellent analytical, mathematical, and creative problem-solving skills
Logical and efficient, with keen attention to detail
Ability to effectively prioritize and execute tasks while under pressure
Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project)
Ability to and the confidence to make decisions

Nice To Haves

Master’s degree in engineering, construction, quality management, project management or related field
13+ years of relevant experience preferred
Combined 15 years of experience in engineering, construction, quality management, and/or project management for capital projects
Experience in systems engineering
Current Project Management Professional (PMP) certification
Qualifications to take the Project Management Professional exam. Must pass within one year from hire date
Led and completed organization certification in ISO 9001 or Capability Maturity Model
Training and experience with certifications such as ISO 9001 or Capability Maturity Model

Responsibilities

Manage the subject matter expert teams and lead in the areas of procedure development, project quality management, and document management
Engaging executive leadership in quality processes
Management and development of professional staff
Integration of procedures into an efficient system
Creating and maintaining the quality policy and quality manual including changes for continuous improvement
Ensuring compliance with the quality policies and procedures
Training, delivery, and qualification tracking
Supplier quality system assessments
Organizing and processing large amounts of data to support decision making