Director, Quality & Field Processes

ADB Companies, LLC•St. Louis, MO

17h•Hybrid

About The Position

ADB is a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, Critical Infrastructure, and Engineering. Our customer centric approach has ensured long-term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset, ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our communities. The Director of Quality and Field Processes is responsible for building, documenting, and continuously improving the field process and systems that govern how ADB Companies delivers work, while also owning the quality training and improvement programs that ensure team members execute against those standards. This role sits at the intersection of process design and quality performance and is expected to split time evenly between the two. This is a foundational role defining how field process documentation and quality training are structured going forward, working closely with safety, operations, and regional leadership to translate field practice into measurable, repeatable, and auditable standards.

Requirements

Ability to travel nationwide
A strong belief in ZERO — Being safe 100% of the time is the expectation
Alignment with company mission, vision, and values
A high level of customer centricity
Proven ability to lead leaders; builds and develops managers, not just individual contributors
Ability to perform in a fast-paced work environment
A high level of time management, accountability, and prioritization skills
Self-motivated, goal-oriented, and driven to accomplish department goals
Ability to be organized, problem solve, and be solution oriented
Strong ability to influence desired outcomes by master relationship building
Exceptional verbal and written communication skills
Strategic and forward thinking with strong business and financial acumen
Proficient with Microsoft Office (PowerPoint, Word, Excel, etc.)
Bachelor's degree in a relevant field, or equivalent combination of education and experience in construction, telecommunications, or specialty contracting
5+ years of experience in quality, process improvement, or field operations, ideally within telecommunications infrastructure, utilities, or specialty contracting
Demonstrated experience writing field-usable process documentation, not just policy-level documentation
Experience designing or delivering training programs for a field-based workforce
Proven record of working independently to prioritize and build processes from the ground up
High School Diploma or equivalent required

Nice To Haves

Working knowledge of quality frameworks (such as Lean, Six Sigma, or ISO-based approaches) is preferred but not required

Responsibilities

Document existing field processes and workflows across regions, identifying inconsistencies and gaps between stated standards and actual field practice
Build and maintain a centralized library of field process documentation, work instructions, and standard operating procedures that is usable at the crew level
Document measurement strategies and reporting definitions around field execution – efficiency, utilization, etc.
Partner with Operations and IT & Business Transformation to align field process documentation with existing systems (ex. OneVizion, NetSuite, and related field platforms) so documented process reflects how the systems work
Baseline field measures; lead process improvement efforts on identified field workflows, using business impact modeling, level of effort, as well as field and regional input to prioritize which processes are documented or redesigned first
Establish a review cadence and workflow to keep field process documentation current and unambiguously retrievable as systems, equipment, and regulatory requirements change
Document measurement strategies and reporting definitions around field quality: defects, rework, non-conformance for both internal labor and sub-contractors / vendor partners
Design and deliver quality training programs for field Teams, tying training content directly to documented field processes
Build quality improvement initiatives addressing recurring defects, rework, or non-conformance identified in the field
Develop quality reporting and scorecards in partnership with regional operations leadership to track performance and improvement over time
Partner with Safety on shared field-facing training and documentation efforts to avoid duplication and keep messaging consistent
Support root cause analysis on recurring quality issues and reinform existing process documentation and training content
Performs other position duties when requested