Director, Quality Engineering & AI — Consumer Engineering
About The Position
Happen Bank is looking for a Director, Quality Engineering & AI to lead its Quality Engineering organization and transform how AI is used to deliver secure, reliable, and high-quality customer experiences. This role will define the quality engineering strategy across web and mobile applications, originations, and decisioning platforms, focusing on modernizing testing, automation, and certification of critical systems. The position will lead the evolution of AI-enabled quality engineering practices in Consumer Engineering, aiming to improve testing effectiveness, accelerate delivery, and identify risks earlier while maintaining rigor in a regulated financial environment.
Requirements
- 10+ years of quality engineering or test automation experience.
- 6+ years leading and developing teams.
- Bachelor’s degree or higher, or equivalent combination of education and experience.
- Demonstrated experience leading a quality engineering organization and developing strong technical talent.
- Experience owning complex programs spanning multiple teams and organizational boundaries.
- Experience with AI, AI testing tools and strategies, including hands-on experience using AI tools to improve outcomes and scale work.
- Deep knowledge of testing web and mobile applications and their APIs.
- Experience with Java and JavaScript automation (Playwright, Selenium WebDriver, Appium/Detox, JUnit).
- Experience with CI/CD on Jenkins or equivalent.
- Familiarity with tooling such as MySQL/Postgres/Oracle, AWS infrastructure, Kubernetes, JIRA, and Git.
- Deep knowledge of test management tools such as Qmetry or Testrail.
- Experience supporting financial customer-facing applications and the originations and decisioning systems behind them.
- Strong judgment in balancing delivery speed, customer experience, quality, and risk.
- Ability to communicate technical strategy, risks, tradeoffs, and outcomes clearly and concisely to senior leaders.
Nice To Haves
- Past experience of testing regulated financial systems is a strong benefit, including lending and banking systems.
- Thoughtful about the limitations of AI and where independent human judgment matters most.
Responsibilities
- Own the strategy for Quality Engineering across Consumer Engineering, including how AI will transform the role of quality engineers through test automation.
- Lead and develop QA Engineers supporting web, mobile, originations, and decisioning systems.
- Bring technical depth in test automation to influence Consumer Engineering strategy, experimenting with AI to accelerate the software testing process.
- Maintain and extend QA’s role as the trusted source to approve software releases, certifying release readiness against risk-based testing standards.
- Further develop quality gates that measurably reduce escaped defects, considering the impact of AI coding tools on rapid change.
- Partner with Consumer Engineering leaders, Product, Platform, Risk, and business teams to drive complex change.
- Influence platform partners on the testing infrastructure, automation, and CI/CD tooling QA teams need.
- Use delivery data to focus the organization on the problems worth solving.
Benefits
- Medical, dental and vision plans for employees and their families
- 401(k) match
- Health and wellness programs
- Flexible time off policies for salaried employees
- Up to 16 weeks paid parental leave
- Relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Director
