Director, Quality Assurance
About The Position
EverCommerce Solutions Inc. is seeking a Director, Quality Assurance to develop and execute the overall QA vision, strategy, and roadmap in alignment with product and engineering goals. This role involves building, scaling, and leading a global QA team, establishing KPIs and metrics, and designing robust automated testing frameworks. The Director will oversee CI/CD pipelines, leverage cloud services for testing infrastructure, and integrate AI-driven QA tools. Collaboration with Product Management, Engineering, Compliance, Regulatory, and Security teams is crucial to ensure test coverage, release readiness, and adherence to healthcare compliance standards like HIPAA and HITRUST. The position champions quality through test-first and shift-left approaches, continuously improving QA practices and team performance. Experience with SaaS platforms in regulated industries, cloud-based application testing, and managing distributed teams is essential. The role requires expertise in modern test automation tools, CI/CD platforms, AI testing tools, containerization (Kubernetes, Docker), and infrastructure scripting (Terraform).
Requirements
- Master's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.
- At least five (5) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation.
- Five (5) years of experience in a leadership role.
- Demonstrable knowledge and prior experience in SaaS platforms in healthcare, life sciences, or similarly regulated industries.
- Demonstrable knowledge and prior experience in performing frameworks and load testing of cloud-based applications.
- Demonstrable knowledge and prior experience in Healthcare Applications testing.
- Demonstrable knowledge and prior experience in managing distributed/offshore QA teams.
- Demonstrable knowledge and prior experience in each of the following modern test automation tools: Selenium, Cypress, Playwright, and TestNG.
- Demonstrable knowledge and prior experience in each of the following CI/CD tools and cloud platforms: Jenkins, GitHub Actions, AWS, Azure, OCI and GCP.
- Demonstrable knowledge and prior experience in each of the following AI testing tools: Testim, Functionize, and Mabl.
- Demonstrable knowledge and prior experience in healthcare compliance standards including HIPAA and HITECH/HITRUST 2.
- Demonstrable knowledge and prior experience in Kubernetes and Docker.
- Demonstrable knowledge and prior experience in testing and developing terraform infrastructure scripts.
- Must have U.S. employment authorization.
- Do not apply if you are in F-1 or H-1 status or otherwise require employer sponsorship for U.S. employment authorization.
Nice To Haves
- Bachelor's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.
- At least seven (7) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation.
Responsibilities
- Develop and execute the overall QA vision, strategy, and roadmap in alignment with product and engineering goals.
- Build, scale, and lead a global QA team, including onshore and offshore members.
- Establish KPIs, metrics, and reporting processes to measure software quality and team effectiveness.
- Design and oversee robust automated testing frameworks including UI, API, performance, and regression.
- Ensure comprehensive performance/load testing strategies are in place for high-volume SaaS environments.
- Oversee and improve CI/CD pipelines for continuous deployment.
- Leverage AWS, Azure/OCI or GCP services to scale testing infrastructure.
- Evaluate and integrate AI-driven QA tools to enhance testing accuracy, coverage, and speed.
- Stay up to date on the latest testing tools, frameworks, and trends—introduce best-of-breed technologies.
- Work closely with Product Management, Engineering, Compliance, and Customer Support to ensure test coverage and release readiness.
- Collaborate with Regulatory and Security teams to meet HIPAA, HITRUST, and other compliance requirements.
- Champion quality and operational excellence by promoting test-first and shift-left approaches.
- Continuously improve QA practices, tools, and team performance.
- Use SaaS platforms in regulated industries including healthcare and life sciences to validate software quality, ensure regulatory compliance, and maintain audit-ready documentation.
- Perform frameworks and load testing of cloud-based applications.
- Apply knowledge in healthcare domains to ensure software meets industry-specific quality standards, patient safety requirements, and clinical workflow needs.
- Manage distributed/offshore QA teams.
- Perform automated functional, regression, integration, and end-to-end testing using modern test automation tools including Selenium, Cypress, Playwright, and TestNG.
- Use CI/CD tools and cloud platforms including Jenkins, GitHub Actions, AWS, Azure/OCI and GCP to implement continuous testing pipelines, automate deployment validation, and ensure release quality.
- Use AI-enhanced testing tools including Testim, Functionize, and Mabl.
- Ensure compliance with healthcare standards including HIPAA and HITECH/HITRUST 2.
- Use Kubernetes, Docker, container and networking expertise to accelerate test automation, improve test coverage, and reduce manual testing effort.
- Test and develop terraform infrastructure scripts.
Benefits
- Work from home benefit provided.
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What This Job Offers
Job Type
Full-time
Career Level
Director
