Director, Qualified Success Architecture

Salesforce•San Francisco, CA

1d•$171,200 - $298,400

About The Position

The Director of Qualified Success Architecture will build and lead the team responsible for implementation, adoption, and technical credibility of Qualified. This role partners across Salesforce and with customers to connect the platform to revenue outcomes, advise on customer strategy, and bring customer perspectives into product development. It is described as a builder’s role focused on defining, hiring, developing, and retaining high-performing Success Architects, rather than solely a management position.

Requirements

10+ years of Mid Market/Enterprise software experience, including 3+ years leading technical teams.
Bachelor’s degree required.
Track record of hiring, developing, and retaining top talent.
Excellent interpersonal, communication, persuasion, presentation, and writing skills.
Ability to engage and persuade audiences ranging from customer CMOs to Salesforce executives.
Deep working knowledge of Salesforce CRM.
Working knowledge of marketing automation systems.
Knowledge of web and scripting technologies, including HTML, CSS, and JavaScript, as well as SaaS applications.
Outstanding problem-solving skills, including the ability to meet business requirements with technical solutions.
Willingness to work in a fast-paced startup environment with multiple roles.
Passion for making customers successful with software solutions.

Responsibilities

Hire, onboard, and develop a strong team of Success Architects.
Coach team members, establish career paths, provide stretch opportunities and visibility, and retain top performers.
Create a curious, accountable, customer-obsessed, and collaborative team culture, and build Qualified’s appeal to top architects.
Execute, evolve, and scale the Qualified Implementation Framework.
Guide strategic customers through architecture, data modeling, and rollout in partnership with their Enterprise Architects.
Develop and lead executive-level Quarterly Business Reviews tied to customer revenue goals.
Drive customer adoption, health, and renewals, and identify at-risk accounts.
Develop customer advocacy through case studies, testimonials, and speaking opportunities in partnership with Marketing.
Advise on customer strategy, team design, capacity, and investment.
Provide executives with visibility into customer health, renewal risk, and expansion opportunities.
Build and maintain executive relationships across Salesforce and customer organizations.
Plan with Salesforce teams on shared customers, pipeline, and wins.
Participate in internal product discussions and translate customer feedback into actionable insights to inform the product roadmap.