Director Public Affairs

City of Chattanooga•Chattanooga, TN

1d•Onsite

About The Position

Join the City of Chattanooga Team. Chattanooga, a vibrant and growing community of over 190,000 residents within a metropolitan area of nearly 600,000 is known as the "Scenic City" for a reason. Nestled along the Tennessee River and surrounded by the foothills of the Appalachian Mountains, we are a hub of outdoor adventure and innovation. Home to the University of Tennessee at Chattanooga (UTC) and Chattanooga State Community College. Our Organization: 2,600 employees committed to excellence in public service and making Chattanooga the best community in the country. Our team ensures our city thrives through a wide range of municipal services, including: Public Safety: Chattanooga Police and Fire Departments. Infrastructure & Utilities: Public Works, Waste Resources, and specialized Stormwater management. Quality of Life: Award-winning Parks and Outdoors and Community Development systems and the Chattanooga Public Library. Transportation: The Chattanooga Metropolitan Airport (CHA) and citywide transit and pedestrian friendly initiatives. Innovation: Leading-edge smart-city programs with a commitment to cutting edge workforce development policies to ensure all our residents can get ahead. Why Choose Chattanooga? The City of Chattanooga’s workforce is the heartbeat of our community. We don't just offer jobs; we offer careers with purpose: making Chattanooga the best city in America. We are committed to being the premier employer of choice in Southeast Tennessee by providing: Competitive Compensation: Robust pay scales that reflect our commitment to our staff. Work-Life Balance: Generous paid time off and flexible scheduling where possible. Exceptional Wellness: Comprehensive health benefits and wellness programs designed for you and your family that deliver savings to you beyond your paycheck, featuring a centralized health clinic and pharmacy for all City employees. Growth: A focus on professional development and upward mobility within the organization. The Great Outdoors: Your Backyard Playground: Chattanooga isn't just near nature, it's immersed in it. As one of the most biodiverse cities in North America, the "Scenic City" offers an ecological richness that few places on earth can claim. Whether you are an adrenaline junkie or a weekend wanderer, world-class adventure is always less than an hour away. Vertical Adventures: Scale legendary sandstone cliffs in what is widely considered the premier rock climbing hub of the Southeast. Water & Rapids: From the high-octane whitewater kayaking of the Ocoee River to world-class bass fishing and peaceful paddling on the Tennessee River. Trails for Miles: Explore a massive network of mountain biking and hiking trails that wind through lush ridges, hidden waterfalls, and deep river gorges. In Chattanooga, "work-life balance" means you can finish your shift and be at a trailhead or on the water before the sun sets. Our mission is to work together to build a safe, vibrant, and sustainable city for all Chattanoogans. To do that, it takes a team of skilled and passionate individuals. So, if you’d like to call Chattanooga home – or maybe you already do! – and want to further your career through meaningful work that makes a true impact where you live, we’d love to talk to you. Salary: $78,051 - $94,294 (GS.14) Work Hours: Monday – Friday, 8:00 A.M. – 4:30 P.M. (EST) Hours may vary due to work assignments, or projects. Work Location: 1250 Market Street, Chattanooga, TN FLSA Status: This is an Exempt position Department: Public Works CLASSIFICATION SUMMARY: Incumbents in this position are responsible for media relations which includes press releases, on-air/on-camera interviews, and social media posting to facilitate the timely release of information to the community. Incumbents are also responsible for leading and managing the Public Affairs Department to maintain and improve the relationship between the assigned department and the public it serves. Work is performed with general direction, working from broad goals and policies. SERIES LEVEL: The Director of Public Affairs is a stand-alone position.

Requirements

Bachelor's Degree in Journalism, Public Relations, Business, Public Administration, or related field with five (5) years of community-based interaction and program management experience; or any combination of education, training, and experience which provides requisite knowledge, skills, and abilities.
Valid Driver’s License
Knowledge of the policies, procedures, activities, principals, and practices relating to the position; budget development, management and public funding mechanisms; City and regional issues; customer service and public relations principles; project management principles and practices; applicable federal, state and local laws, ordinances, codes, rules, regulations, standards, policies and procedures.
High-level of skill in working with elected officials, the media, and the public in a proactive, informative and responsive manner, especially in dealing with sensitive issues surrounding community interests.
Decisive with strong analytical and problem solving skills.
Excellent oral and written communication skills; strong interpersonal skills as applied to interaction with coworkers, supervisor, and the general public, sufficient to exchange or convey information and to receive work direction.
Ability to work well under pressure and tight deadlines; comprehend and apply regulations and procedures of the department; ability to perform duties under a moderate degree of stress related to duties that require constant attention to details and tight deadlines; ability to collaborate with external organizations in a leadership and/or consultative role; ability to work collaboratively with colleagues, other departments, staff and supervisors to ensure effective and harmonious working relationships; ability to interact effectively with elected officials and the general public; to use a computer, social media, and related software applications; to analyze a variety of data and make recommendations based on findings; to handle multiple tasks simultaneously, to organize and prioritize work; to establish and effective working relationships with other employees and those contacted in the course of work.

Responsibilities

Serves as liaison to business, professional, religious, community and civic groups for continuous positive public relations.
Create and maintain a budget for newsletters, brochures, flyers, banners, displays, posters and other marketing materials and coordinates the printing and distribution of items.
Develops, prepares, implements and distributes educational and promotional materials, videos and other collateral materials to publicize services, programs and events for assigned areas of responsibility; coordinates the dissemination of materials.
Coordinates with vendors for distribution of outgoing materials, including television, radio and print.
Responds to questions, complaints and requests for information by telephone, in person or by mail from citizens, city employees and department heads.
Reviews complaints, identifies trends, and discusses plans for correction.
Reviews and evaluates reports in regard to constituents and community stakeholders.
Responds to or initiates a variety of endeavors with various community groups relating to special projects and events.
Speaks to media, community, civic, religious, business and professional groups to provide information and positive public relations concerning activities and initiatives of the department.
Prepares and disseminates news releases containing important department messages.
Plans and directs division in carrying out the overall functions and day-to-day operations relating to community affairs and public relations.
Responds to news media inquiries; informing the public and maintaining the department’s reputation and integrity.
Coordinates special events and develops outreach opportunities.
Develops and implements comprehensive programs to publicize the assigned department and its interests.
Develops and maintains strong relationships with the media.
Collaborates with executives to advise them on public relations techniques, publicity programs, demographic trends, and potential problems and opportunities.
Supervises and evaluates assigned staff, handling all employee concerns, directing work assignments, counseling and disciplining employees when necessary, and completing employee performance appraisals.
Creates, implements, and manages the division’s budget.
Uses, carries, and answers their cell phone for business purposes as determined by the assigned job duties and department head.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Performs other duties as assigned.