Director, Provider Customer Service Program Operations

PGBA • Columbia, SC

1d • Onsite

About The Position

Provides direction to all aspects of customer service, including oversight of two contact centers, provider outreach and education, as well as training and development for all customer service associates. This position has two contact center directors reporting to it as well as 2 – 6 other direct reports and 200+ indirect reports.

Requirements

• Bachelors in a job-related field
• 6 years of Medicare or health insurance operations experience
• 4 years in a managerial role OR 4 years of equivalent military experience in grade E4 or above.

Nice To Haves

• 6 years of Medicare experience including 4 years in managerial role
• 4 years of call center management experience
• 2 years of experience at the director level, with a background in managing managers or supervisors.

Responsibilities

• Ensures provider relations and support of provider outreach education materials, activities, and training.
• Directs and leads the development of provider communications.
• Serves as a liaison across multiple divisions.
• Directs and monitors all areas ensuring a compliant environment.

Benefits

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees