Director, Proposals

Crisis24•Annapolis, MD

About The Position

The Director of Proposal Management leads Crisis24’s proposal function and partners with Sales, Operations, Security, Legal, Finance, Product, Customer Support, and Executive Leadership. The role oversees compelling, compliant, customer-focused responses for Federal, State and Local Government (SLG), and Commercial pursuits, including RFIs, RFPs, RFQs, and other strategic growth opportunities. The Director leads throughout the opportunity lifecycle, shaping pursuit strategies, supporting bid/no-bid decisions, improving operational alignment, and driving efficiencies that contribute to revenue growth and customer acquisition. The position works with senior leadership to align proposal development with Crisis24’s strategic objectives, operational capabilities, and growth priorities. The role also manages and develops proposal professionals, the content manager, and the compliance support specialist; oversees proposal resources and workload prioritization; and leads proposal operations, content management, reporting, process improvement, and knowledge management.

Requirements

Bachelor’s degree in business, communications, marketing, English, public administration, or a related field, or an equivalent combination of education and relevant experience.
At least 7 years of progressive experience in proposal management or development.
At least 3 years managing proposal professionals and leading complex, cross-functional pursuits.
Demonstrated success leading complex Federal, SLG, and Commercial pursuits, including enterprise and multi-million-dollar opportunities.
Strong understanding of federal procurement processes, public-sector contracting requirements, and commercial sales cycles.
Ability to influence executive stakeholders and lead cross-functional initiatives.
Experience managing proposal teams while driving operational improvements and organizational change.
Expertise in Responsive and other proposal management tools.
Exceptional written, verbal, presentation, and executive communication skills.

Nice To Haves

Advanced degree preferred.
APMP Certification and/or Shipley Certification preferred.

Responsibilities

Lead proposal development efforts across Federal, SLG, and Commercial market segments.
Partner with sales, business development, and operational leaders to assess opportunities and develop pursuit strategies.
Participate in bid/no-bid evaluations and opportunity qualification discussions to align resources with strategic growth priorities.
Guide proposal teams on customer requirements, competitive positioning, risk mitigation, and value proposition development.
Support capture planning activities and executive reviews for high-value and strategic opportunities.
Drive initiatives to improve proposal quality, effectiveness, and win rates.
Collaborate with cross-functional leadership to improve business processes, operational efficiency, and scalability.
Contribute to enterprise initiatives aligning commercial objectives with operational delivery capabilities.
Develop and maintain metrics, reporting, and dashboards to measure proposal performance, resource utilization, and business outcomes.
Identify process improvement and automation opportunities that enhance organizational collaboration and productivity.
Serve as a liaison between commercial and operational teams to ensure customer commitments align with internal capabilities.
Continuously improve proposal management, content development, and response processes.
Oversee strategic management of the Responsive proposal content platform to ensure content accuracy, consistency, and accessibility.
Improve reusable content, playbooks, templates, and process documentation.
Ensure responses accurately reflect Crisis24’s services, capabilities, security posture, compliance certifications, and market differentiators.
Manage, coach, and develop proposal development professionals, the content manager, and the compliance support specialist.
Set performance expectations and manage hiring, development, and performance management.
Manage proposal resource planning and workload prioritization to deliver high-quality, timely responses supporting business objectives.