Director, Property Management

S2 Residential • Dallas, TX

3d

About The Position

The Director, Property Management will oversee the operations and financial performance of a portfolio of properties, focusing on driving leasing, resident retention, and ensuring exceptional resident experiences. This role involves leading onsite teams, managing budgets, ensuring compliance, and maintaining the physical assets of the properties.

Requirements

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to tour community.
• Some lifting; up to 25lbs.
• Ability to sit or stand for long periods at a time

Responsibilities

• Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring.
• Analyze sales, prospect, and market data to identify trends and improvement opportunities.
• Partner with onsite teams to execute marketing, advertising, and resident retention strategies.
• Ensure model units, amenities, curb appeal, and online presence meet brand standards.
• Handle escalated resident concerns and ensure timely, professional resolution.
• Support resident events, engagement programs, and service excellence initiatives.
• Promote a customer-first culture focused on retention and satisfaction.
• Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses.
• Review P&Ls, general ledger activity, and monthly financials with onsite teams.
• Monitor spending, approve expenses within authority, and communicate variances.
• Support capital planning, bid collection, and approvals.
• Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation.
• Ensure compliance with company procedures, fair housing, and operational standards.
• Participate in audits, inspections, lender/investor tours, and due diligence activities.
• Recruit, train, coach, motivate, and manage onsite teams.
• Address performance issues, conduct corrective action, and support team development.
• Foster company culture and core values across the portfolio.
• Monitor service request performance, unit turns, and preventive maintenance.
• Inspect properties regularly to ensure safety, cleanliness, and asset integrity.
• Identify repair needs, manage bids, and coordinate with Operations and Asset Management.
• Address safety issues and property risks promptly.

Benefits

• Competitive pay with bonuses
• Medical, Vision, and Dental insurance
• Company-paid life insurance
• 401(k) with immediate vesting
• Paid Vacation & Holidays
• Professional or Industry Certification Reimbursement
• Employee Referral Program
• Apartment Rental Discounts
• S2 Residential onboarding training program
• Compliance training courses
• Mentorship by peer who has graduated our mentor program

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed