Director, Property Management

S2 Residential•Dallas, TX

1d•Onsite

About The Position

The Director, Property Management is responsible for overseeing operations and sales performance, resident experience, financial oversight, administration and compliance, team leadership, and maintenance of physical assets for a portfolio of properties. This role involves driving leasing and resident retention, managing budgets and financial reporting, ensuring compliance with company policies and regulations, leading and developing onsite teams, and maintaining property standards.

Requirements

Ability to climb up to four flights of stairs to access apartments.
Ability to walk several acres to tour community.
Some lifting; up to 25lbs.
Ability to sit or stand for long periods at a time.

Nice To Haves

S2 Residential onboarding training program
Compliance training courses
Mentorship by peer who has graduated our mentor program

Responsibilities

Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring.
Analyze sales, prospect, and market data to identify trends and improvement opportunities.
Partner with onsite teams to execute marketing, advertising, and resident retention strategies.
Ensure model units, amenities, curb appeal, and online presence meet brand standards.
Handle escalated resident concerns and ensure timely, professional resolution.
Support resident events, engagement programs, and service excellence initiatives.
Promote a customer-first culture focused on retention and satisfaction.
Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses.
Review P&Ls, general ledger activity, and monthly financials with onsite teams.
Monitor spending, approve expenses within authority, and communicate variances.
Support capital planning, bid collection, and approvals.
Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation.
Ensure compliance with company procedures, fair housing, and operational standards.
Participate in audits, inspections, lender/investor tours, and due diligence activities.
Recruit, train, coach, motivate, and manage onsite teams.
Address performance issues, conduct corrective action, and support team development.
Foster company culture and core values across the portfolio.
Monitor service request performance, unit turns, and preventive maintenance.
Inspect properties regularly to ensure safety, cleanliness, and asset integrity.
Identify repair needs, manage bids, and coordinate with Operations and Asset Management.
Address safety issues and property risks promptly.