Director Property Management, Ontario - Waterloo, ON

KILLAM PROPERTIES INC. • Waterloo, ON

7d • Onsite

About The Position

Killam Apartment REIT, based in Halifax, Nova Scotia, is one of Canada's largest residential real estate investment trusts, owning, operating, and developing a $5.3 billion portfolio of apartments and manufactured home communities. Killam's strategy to drive value and profitability focuses on three priorities: (1) increase earnings from the existing portfolio; (2) expand the portfolio and diversify geographically through accretive acquisitions, targeting newer properties and dispositions of non-core assets; and (3) develop high-quality properties in its core markets. Killam is an award-winning employer, having been recognized as an Inclusive Workplace and named among Canada’s Most Admired Corporate Cultures, as well as earned a spot on the Globe and Mail, Report on Business magazine’s Women Lead Here list. The Director of Property Management, based in Waterloo, ON, will lead a team of Property Managers. The successful incumbent will play a key leadership role within the team, delivering an exceptional service-oriented approach to managing Killam’s Ontario portfolio. The Director is responsible for overall performance management including the hiring, training, development and management of the team in delivering a tenant-focused service approach and overseeing external contractors and service providers in the execution of regular maintenance activities and capital projects.

Requirements

• 7–10+ years of progressive experience in residential property management, with at least 3–5 years in a leadership role overseeing multiple properties.
• Strong financial acumen with experience managing large operating budgets and capital expenditures.
• In-depth knowledge of residential tenancy regulations and property management best practices.
• Proven leadership skills with the ability to motivate and manage geographically dispersed teams.
• Excellent communication, negotiation, and conflict resolution skills.
• Experience with property management software (e.g., Yardi, Rent Cafe).
• Post-secondary education in Business, Real Estate, or a related field

Nice To Haves

• Ontario experience preferred
• CPM, RPA, or similar designation is an asset.

Responsibilities

• Provide strategic leadership and oversight for a multi-site residential portfolio, ensuring operational excellence and consistent service delivery across all properties.
• Lead, mentor, and develop a team of property managers, leasing staff, and support personnel; establish performance goals and conduct regular site visits and evaluations.
• Drive financial performance by overseeing budgeting, forecasting, rent strategies, and expense management to maximize NOI and asset value.
• Ensure high occupancy levels through effective leasing strategies, marketing initiatives, and resident retention programs.
• Oversee capital projects, maintenance programs, and asset improvement plans in coordination with operations teams.
• Ensure compliance with all applicable legislation, including tenancy laws, health and safety regulations, and company policies.
• Build and maintain strong relationships with residents, vendors, contractors, and stakeholders.
• Review contracts, service agreements, and vendor performance to ensure quality and cost efficiency.
• Monitor and report on key performance indicators (KPIs), providing regular updates to senior leadership.
• Identify opportunities for operational improvements, cost savings, and process efficiencies across the portfolio.
• Manage risk by ensuring proper insurance coverage, safety protocols, and incident response procedures are in place.
• Collaborate with acquisitions and development teams on due diligence, onboarding, and stabilization of new assets.

Benefits

• A competitive salary commensurate with skills and experience (consisting of a salary in the range of $115,000-$130,000 annually plus bonus).
• An annual performance-based incentive (bonus) program.
• A cost shared health and dental plan.
• Three paid volunteer days per year.
• An employee unit purchase plan.
• Opportunities to take part in job related training and development.
• Employer funded Employee and Family Assistance Program.
• Discounts at local businesses through our Perks Program.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees