Director, Project Manager, Debit Products

Capital One•McLean, VA

About The Position

As a Director, Project Manager, Debit Products at Capital One, you would oversee PULSE's product lifecycle, enterprise portfolio governance, and portfolio risk across complex business and technology programs. The position oversees end-to-end portfolio management functions, including intake, prioritization, capacity planning, portfolio health monitoring, dependency management, and executive reporting. Ensures portfolio strategies align with business goals, operational capabilities, financial targets, and defined risk tolerance frameworks. Partners closely with PULSE leadership, product, technology, operations, compliance, legal, and risk stakeholders to drive consistent execution and alignment. The role provides leadership and direction to a team of portfolio managers accountable for strategic program prioritization, governance, and execution alignment to organizational objectives. Leads product governance by establishing and maintaining governance frameworks, decision-making structures, operational controls, and standardized processes that support products from ideation through implementation, sustainment, and retirement. Facilitates governance forums, portfolio reviews, and executive-level reporting to enable transparency, informed decision-making, and proactive product risk management. Leads a team of process professionals that create and reiterate on our processes and governance framework. Provides strategic oversight of PULSE portfolio risk management, including the identification, assessment, mitigation, monitoring, escalation, and reporting of product risks across the PULSE portfolios. Establishes and maintains standards, procedures, documentation, playbooks, and controls to ensure consistency, audit readiness, and regulatory compliance. Maintains direct oversight of portfolio management tools, governance workflow platforms, reporting solutions and a team to support it. Drives portfolio insights through metric transparency, governance controls, approvals, and operational reporting. Leads process improvement and automation initiatives to enhance portfolio visibility, operational efficiency, data quality, and governance effectiveness.

Requirements

Bachelor’s Degree or Military experience
At least 5 Years of Project Management experience
At least 3 Years of People Management experience

Nice To Haves

Masters / MBA degree
At least 6 years of Project Management experience
At least 4 years of People Management experience
PMP, Lean, Agile or Six Sigma certification

Responsibilities

Lead a multi-leveled team to drive complex Well Managed programs by providing strategic direction across all organizational towers.
Drive the oversight and management of all risk-related activities, including the prioritization and building of new controls to ensure a resilient business environment.
Design and manage rigorous project plans to inventory and maintain L2 documentation, ensuring all processes are documented and current.
Serve as the primary point of contact for audits and exams, interfacing with Product Managers to manage events and documentation needs as they arise.
Partner with Transaction Processing leaders to inventory current-state risks and events; establish internal and external forums to align the organization’s "Well Managed" state with the Enterprise Payments Organization and GPN Leadership.
Provide strategic thought partnership to the TP Leadership Team to influence critical investments and commitments.