Director, Project Management - Design Operations
About The Position
Capital One is seeking a Director, Project Management to join its Enterprise Platforms & Software Design (EPS.xd) Operations team. The role develops operational strategy and leads high-priority projects for a large, growing design organization, helping teams work together effectively and building systems and structures that can scale. The Director uses program-management best practices, sound judgment, and a results-focused approach to create clarity and solve complex, ambiguous problems while influencing cross-functional stakeholders. The role reports directly to the Chief of Staff and Head of Operations for EPS.xd and partners closely with the VP of eData Design as a trusted advisor and thought partner. It also works daily with the Chief of Staff offices for eData Product and Tech to synchronize the eData business and advance its goals. Success involves building authentic relationships across teams and applying familiarity with AI tools to enhance outcomes and efficiencies. The Director leads design operations, standards and practice management, and portfolio and program management. The position oversees cross-functional teams and helps design leaders and enterprise partners improve design quality, experience outcomes, and operational effectiveness.
Requirements
- Bachelor’s degree or military experience.
- At least 8 years of project management experience.
- At least 3 years of people management experience.
Nice To Haves
- Master’s or MBA degree.
- 10 or more years of project or program management of design deliverables and operations management.
- 4 or more years of people management experience.
- 5 or more years managing design teams.
- 4 or more years using and managing design tools.
- 3 or more years working with corporate teams.
- Experience working directly with designers, researchers, and strategists.
- Expertise in design development processes.
- Expertise in understanding the PDLC/SDLC.
- Expertise in design systems, design quality, and design measures.
- PMP, Lean, Agile, or Six Sigma certification.
- Exceptional communication and collaboration skills.
- Excellent problem-solving and influencing skills.
- Familiarity with AI tools and their application to enhance outcomes and drive efficiencies.
Responsibilities
- Develop operational strategy to address complex business challenges for a large, growing design organization.
- Advise and influence peers, design leaders, and business leaders on operational excellence that supports experience and business goals.
- Develop and manage cross-functional teams of design program managers, operations professionals, designers, and project resources.
- Lead adherence to and evolution of design standards, practice management, delivery principles, and processes.
- Provide functional leadership on human-centered strategy, research, alignment, analysis, process improvement, and change management.
- Collaborate with product, engineering, and other partners to identify opportunities to improve products and experiences.
- Advocate for the design process as the business evolves.
- Partner with design leadership on initiatives that help the organization scale its impact.
- Craft and execute operational strategy for allocation, resourcing, and prioritization to drive experience outcomes.
- Apply program-management best practices to organize complex programs, monitor portfolios, and advance large bodies of design work.
- Develop and manage metrics for design impact and experience-team health, proactively identifying and addressing gaps.
- Partner with enterprise teams to build and implement human-centered operational programs, including Human Centered Design, Software Delivery Lifecycle, and Global Learning & Development.
- Partner with the VP of eData Design and executive leaders to develop and operationalize strategies.
- Work daily with the Chief of Staff offices for eData Product and Tech to help synchronize the eData business and its goals.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
