Director, Project Management - Clinical & Operational Excellence

United Biosource Corporation•All Virtual Locations, Home Based Position, USA, Remote, US,

12d•Remote

About The Position

UBC is seeking an experienced clinical project management leader to lead and develop a team of Clinical Project Managers while driving operational transformation across our Evidence Development Solutions organization. This role is responsible for talent leadership, resource strategy, performance management, and designing standardized processes and governance frameworks that enable scalable, high-quality delivery across a growing portfolio of clinical research and real-world evidence programs. As leaders in the pharmaceutical support industry, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC, we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Requirements

Bachelor's degree in a life science, health science, or related field required
Minimum 10 years of clinical project management experience in a CRO, pharmaceutical, or biotech setting
At least 5 years of direct people management experience
Demonstrated track record of leading teams delivering full-service clinical trials and/or post-authorization safety studies (PASS), registries, and RWE programs.
Proven ability to lead teams accountable for revenue delivery, margin management, and change order execution across a portfolio.
Deep expertise in project management methodology, resource planning, risk management, and contingency planning.
Strong command of enterprise delivery systems (Planisware, CTMS, financial forecasting tools) and productivity platforms (SharePoint, Teams, Excel, Copilot).
Experience with regulatory inspection readiness (FDA, EMA, Health Canada) and GCP/ICH standards.
Executive-level written and verbal communication skills; ability to synthesize complex issues into clear decisions and recommendations.
Demonstrated ability to hold teams accountable to KPIs while developing talent and sustaining engagement.
Comfort operating in a matrixed, global environment across US and European teams.

Nice To Haves

Advanced degree (MS, PharmD, PhD, MBA) preferred
PMP or equivalent certification preferred

Responsibilities

Directly manage a team of Clinical Project Managers, including hiring, onboarding, coaching, performance reviews, career development, and succession planning.
Set clear performance expectations aligned to standard KPIs (on-time milestones, budget adherence, quality metrics, client satisfaction/NPS, revenue delivery, utilization, and retention).
Hold PMs accountable to process discipline, SOP compliance, and consistent use of enterprise systems (e.g., Planisware, CTMS, financial trackers).
Build and sustain a high-functioning team culture grounded in ownership, accountability, and continuous improvement.
Lead performance improvement plans and disciplinary actions in partnership with HR when required.
Implement and continuously refine resource allocation strategies to match supply with portfolio demand, ensuring the right PM is assigned to the right study at the right time.
Maintain team utilization within target ranges, balancing billability with capacity for training, mentorship, and business development support.
Own contingency planning for leave coverage, unplanned attrition, and portfolio surges; ensure line managers secure backup coverage before planned absences and that concentration risk is actively managed.
Substantiate resource decisions with data (evaluated candidates, utilization, skill fit) and hold the team to the same standard when raising "no supply" concerns.
Drive adoption of SOPs, RACI, and governance frameworks across the PM team, ensuring consistent execution and enterprise QMS alignment.
Actively participate in the Project Review process, using it as a forum to identify risks, coach PMs, reinforce standards, and drive corrective actions across studies.
Ensure timely and accurate updates to Planisware milestones, baselines, and financial forecasts.
Champion inspection readiness and portfolio health tracking.
Partner with Quality Assurance on CAPA execution, audit response, and continuous SOP improvement.
May represent UBC in governance meetings, business reviews, and escalation calls as needed to support the PM team.
Ensure PMs deliver executive-ready communication and status reporting to clients and internal leadership.
Partner with functional heads across Data Management, Clinical Operations, Biostatistics, Medical Writing, Regulatory, and Site Management to resolve resourcing, quality, and delivery issues.
Collaborate with HR, Finance, and Segment leadership on org design, compensation planning, and capacity forecasting.