Director, Project Delivery - Sustainable Infrastructure

Johnson Controls•Lynnfield, MA

1d•$140,600 - $211,300

About The Position

The Director, Project Delivery - Sustainable Infrastructure will manage the capacity and staffing of construction/project management teams, lead professional development, and ensure adherence to best business practices. This role involves managing team objectives, driving safety compliance, and overseeing the hiring, retention, performance management, and career development of staff. The Director will serve as the primary client contact for all offerings, manage external relationships within the contracting community, and maintain high customer satisfaction. They will also be involved in complex deal structures, sales and development activities, and public relations for the project. Internally, the Director will collaborate with various teams including General Managers, Development Directors, Branch teams, Project Delivery Consultants, Delivery Managers, Technology & Solutions Engineering, and Procurement to ensure project success and financial goals are met. This role is responsible for the profitable delivery of the project portfolio, ensuring projects are accurate, on-time, billed, within budget, and within scope, while maintaining profitability and positive cash flow. The Director will also provide monthly financial reporting and forecasts, champion safety programs, ensure legal compliance, and drive process improvement through project post-mortems.

Requirements

Bachelor's Degree (preferably technical i.e. Project/Construction Management, Engineering, etc.)
Ability to understand project scope and customer expectations
10+ years (or applicable equivalent) of project/construction management experience
Deep understanding of multiple contract delivery models and associated financial structures
Experience managing project/business portfolios in excess of $100M
Understands resource and revenue planning/forecasting
Proficient in software scheduling tools and applications
High level project management process competencies
Ability to manage conceptual design, assess and mitigate risks of projects in development
Demonstrate ability to navigate financial data systems to drive results
Strong proficiency in Microsoft Software suite along with Adobe products and ability to become proficient in Project Management Software tools including Procore and Primavera
Strong verbal and written communication skills
Ability to apply negotiation skills
Leads, develops and coaches people at different levels and has the ability to matrix manage teams

Nice To Haves

PMP
Design Build Institute of America (DBIA)
LEED certification
MBA - Financial acumen preferred

Responsibilities

Manages the capacity and staffing of the construction / project management team(s).
Leads the professional development and adherence to Performance Contracting and retrofit best business practices through effective management and mentoring of the operations staff.
Establishes team objectives and manages team efforts to achieve assigned productivity.
Drives compliance with the JCI Safety Program for employees and subcontractors.
Hires, retains, performance manages, and plans for career development of direct reports and their teams.
Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports.
Provides client C-level single point of contact for all offerings.
Actively involved in the contracting community, industry organizations, and networks with local subcontractors.
Responsible for maintaining high customer satisfaction for projects during all project phases.
Maintains a high-level understanding of complex deal structures and assists in related sales and development activities.
Develops and maintains a public relations strategy for the project and promotes our program to have positive outcomes for the community.
Acts as escalation points for customer disputes related to scope, process, cost, and cash flow.
Works collaboratively with the General Manager, Development Director and local Branch teams for capacity and capability needs for all Projects.
Works with the Project Delivery Consultant(s) and Delivery Manager(s) to provide sales support activities early in the audit process to provide input on vendor/partners selection, scope enhancements, value engineering, risk assessment etc. as needed.
Works with the Technology & Solutions Engineering (T&SE) team to estimate and deliver area mechanical retrofit projects and technology projects above the branch level.
Works with Procurement to develop subcontractor/vendor relationships and ensure process compliance.
Assists the General Manager in the preparation of the annual financial operating plan for the business, ensures Fiscal Year plans are met and monthly financial reporting of the business.
Establishes the Sustainable Infrastructure Construction Team plan for staffing levels and takes action to achieve that plan.
Ensures adherence to Company policies, procedures, and strategic initiatives regarding human resource management.
Tracks changing trends in the marketplace and takes action to adjust organization, accordingly.
Utilizes resource planning techniques to gain high productivity from team members.
Manages the profitable delivery of the project portfolio.
Ensures that all team’s projects are done accurately, on-time, billed, within budget and within scope of the contract.
Maintains profitability goals and positive cash flow for the Projects team.
Understands project scope and customer expectations.
Plans, schedules, and controls project activities.
Oversees FIMs, Multiple FIMs, Innovative/renewable FIMs delivery.
Provides monthly reporting of Project financial status and participates in the Sustainable Infrastructure Monthly project backlog reviews.
Ensures that the construction team members adhere to established Sustainable Infrastructure and HVAC policies and procedures including developing and adhering to a Project Execution Plan for each assigned project.
Ensures delivery business is conducted with the highest ethical standards.
Ensures compliance with state, local and federal legal requirements.
Establishes customer touch points throughout the life cycle of projects to gain feedback on customer satisfaction.
Coaches’ teams on proactively addressing customer feedback.
Effectively communicates the status of projects to General Manager and SI leadership as required and provides accurate monthly forecasts of revenue, costs, and gross margin for the project delivery.
Fosters and maintains good working relationships with subcontractors, JCI internal Systems, Service and Lighting partners.
Champions and drives the BSNA Safety Program for employees and subcontractors at all levels within the organization and subcontractors.
Achieves expert level user status for all internal JCI tools and reporting.
Takes ownership of project delivery business from development through Project Post-Mortem (each project) and creates closed loop feedback to the development teams for process improvement and learning.