Director, Programs Support & Engineering

Airbus•Herndon, VA

3d•Onsite

About The Position

This role is in the US-based Fleet Efficiency & Engineering team, which is the US extension of the worldwide Fleet Efficiency (SB) organization. The jobholder’s main responsibility is the overall management of a team composed of Fleet Efficiency managers, Technical Data regional managers, and other hosted functions.

Requirements

Bachelor’s degree in engineering, aeronautical studies or aircraft systems
More than 10 years’ minimum experience in airline maintenance & engineering activities.
Knowledge of airline engineering
Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus.
Knowledge about airlines’ organization and operation
Good knowledge of customer needs in terms of maintenance & engineering operational activities
Experience in technical service/support field/aircraft fleet reliability is a plus
Experienced in working with Electronic Data Processing systems.
Capable of strongly defending Airbus Customer Services and being the voice of customers' interests
Strong people management skills and ability to manage a large team.
Proven high motivation and flexibility skills to work in a high-demanding environment
Excellent presentation skills
Excellent coordination and people skills to deal with customers, employees and industry partners.
Autonomous, ability to take initiative, customer focused.
Works well in a collaborative team environment.
Present a professional appearance as generally accepted in the business and aerospace environment.
Mature interpersonal skills, strong, polished communication abilities
Have analytic and/or technical understanding.

Nice To Haves

Masters or MBA preferred

Responsibilities

Monitor and make recommendation improve fleet performance
Define mitigations for regional issues in North America and follow up final fix availability, with close link with SB program team
Support all Programs and other Customer Services organizations by providing in-service data, reference data, dashboards, reports etc. and support Aircraft and Services Sales activities
Promote fleet performance tools and support to North American customers utilizing the regional industry group network (Example: Airlines For America)
Cooperate with authorities, monitor fleet performance of the Americas customers in respect of safety, reliability and economics, and propose necessary actions.
Provide oversight and guidance to build up partnership with North American customers through regular Airline visits, Fleet performance review, regional seminar and workshops
Accountable for gathering from North America’s industry groups operational / maintenance / airworthiness requirements
Contribute to ensure safety of the in-service fleet. Provide expertise and support to Safety organizations on safety prevention.
Evaluate Airlines and MRO maintenance and engineering practices and identify areas to be enhanced in terms of safety, organizational efficiency, quality and technical capacities
Act as regional focal point for impactful in-service fleet wide issues/crisis management
Responsible for providing support and functional guidance for In-service Engineers, by coordinating fleet review activities, prioritizing regional fleet issues and organizing expert forums and other related customer events.
Fleet Performance Support activity to improve the in-service performance of all Airbus programs operating in North America.
Analyze fleet in-service data to identify top drivers and emerging fleet issues.
Collaborate with Regional & Central Program Support teams and Engineering support to agree on a dedicated action plan to improve fleet performance.
Prepare and manage regular Monthly Operations and Regional Business Reviews with Regional Program Support team to validate and launch action plan
Produce regular Fleet Performance Dashboards and other KPI reports.
Contribute to Regional conferences, Technical Review Meetings and other customer events.
Act as regional focal point for Maintenance Cost & Aircraft Availability improvement projects.
Promote available solutions for fleet performance improvements to our customers
Responsible for providing supervision, support and guidance for Technical Data Support Managers and Technical Data Product Analyst performing the following role:
Provides Technical Data familiarization course and refresher training to region customers, MRO or Airworthiness Authorities.
Acquires, analyzes customers feedback needs and requirements for continuous improvements of products and services.
Ensures regular communication towards operators promoting new digital initiatives
Communicates/Coordinates with the Airbus Headquarter organization on issues including regular reporting.
Make sure, as first line Support, that the Technical Data queries from internal and external customers are answered correctly and in an expedited manner.
Support local Airbus teams with topics related to Technical Data
Responsible for providing supervision, support and guidance for Scheduled Maintenance Accounts & Portfolio Manager and the GSE and Tools Service Manager performing the following role:
Perform market analyses & prospect identification
Implement the service strategy (incl. communication and monitoring)
Promote services internally towards customer support directors, field service managers and sales teams and externally towards customers (including through on-site visits)
Ensure full management of sales campaign to meet regional revenue targets
Perform contractualisation and contract administration
Ensure full knowledge of upcoming services and technical evolutions
Coordinate contributions of colleagues, other teams and subcontractors
Ensure consistent internal and external communication in the region for Maintenance & Retrofit Engineering scope (for Airbus Customer-Facing Teams and customers)
Share key messages and lines to take according to business line strategy, main initiatives or projects
Coordinate Maintenance & Engineering team’s contribution for specific activities (e.g.: customer events, aircraft sales campaign under Global Account Management leadership)
Coordinate regional feedback and share regional specificities (market trend, current context, etc.)