Director, Programs Support & Engineering

Airbus•Herndon, VA

1d•Onsite

About The Position

This role is in the US-based Fleet Efficiency & Engineering team, which is the US extension of the worldwide Fleet Efficiency (SB) organization. The jobholder’s main responsibility is the overall management of a team composed of Fleet Efficiency managers, Technical Data regional managers, and other hosted functions.

Requirements

Bachelor’s degree in engineering, aeronautical studies or aircraft systems
More than 10 years’ minimum experience in airline maintenance & engineering activities.
Knowledge of airline engineering
Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus.
Knowledge about airlines’ organization and operation
Good knowledge of customer needs in terms of maintenance & engineering operational activities
Experience in technical service/support field/aircraft fleet reliability is a plus
Experienced in working with Electronic Data Processing systems.
Capable of strongly defending Airbus Customer Services and being the voice of customers' interests
Strong people management skills and ability to manage a large team.
Proven high motivation and flexibility skills to work in a high-demanding environment
Excellent presentation skills
Excellent coordination and people skills to deal with customers, employees and industry partners.
Autonomous, ability to take initiative, customer focused.
Works well in a collaborative team environment.
Present a professional appearance as generally accepted in the business and aerospace environment.
Mature interpersonal skills, strong, polished communication abilities
Have analytic and/or technical understanding.

Nice To Haves

Masters or MBA preferred

Responsibilities

Fleet Management: Provide supervision, support and guidance for Fleet Efficiency Managers. Monitor and recommend improvements for fleet performance. Define mitigations for regional issues in North America and follow up on final fix availability, with close link to the SB program team. Support all Programs and other Customer Services organizations by providing in-service data, reference data, dashboards, reports, and support for Aircraft and Services Sales activities. Promote fleet performance tools and support to North American customers utilizing the regional industry group network. Cooperate with authorities, monitor fleet performance of the Americas customers in respect of safety, reliability and economics, and propose necessary actions. Provide oversight and guidance to build partnerships with North American customers through regular Airline visits, Fleet performance reviews, regional seminars, and workshops. Gather operational/maintenance/airworthiness requirements from North America’s industry groups. Contribute to ensure the safety of the in-service fleet. Provide expertise and support to Safety organizations on safety prevention. Evaluate Airlines and MRO maintenance and engineering practices and identify areas for enhancement in terms of safety, organizational efficiency, quality, and technical capacities. Act as a regional focal point for impactful in-service fleet-wide issues/crisis management.
In-Service Engineering: Provide support and functional guidance for In-service Engineers by coordinating fleet review activities, prioritizing regional fleet issues, and organizing expert forums and other customer events. Support fleet in-service performance improvement for all Airbus programs operating in North America. Analyze fleet in-service data to identify top drivers and emerging fleet issues. Collaborate with Regional & Central Program Support teams and Engineering support to agree on a dedicated action plan to improve fleet performance. Prepare and manage regular Monthly Operations and Regional Business Reviews with the Regional Program Support team to validate and launch action plans. Produce regular Fleet Performance Dashboards and other KPI reports. Contribute to Regional conferences, Technical Review Meetings, and other customer events. Act as a regional focal point for Maintenance Cost & Aircraft Availability improvement projects. Promote available solutions for fleet performance improvements to customers.
Technical Data Support: Provide supervision, support, and guidance for Technical Data Support Managers and Technical Data Product Analysts. Provide Technical Data familiarization courses and refresher training to regional customers, MROs, or Airworthiness Authorities. Acquire and analyze customer feedback needs and requirements for continuous improvement of products and services. Ensure regular communication to operators promoting new digital initiatives. Communicate/Coordinate with the Airbus Headquarter organization on issues, including regular reporting. Ensure that Technical Data queries from internal and external customers are answered correctly and promptly as the first line of support. Support local Airbus teams with topics related to Technical Data.
Maintenance Engineering Services, and GSE and Tools Services: Provide supervision, support, and guidance for Scheduled Maintenance Accounts & Portfolio Managers and GSE and Tools Service Managers. Perform market analyses & prospect identification. Implement the service strategy (including communication and monitoring). Promote services internally to customer support directors, field service managers, and sales teams, and externally to customers (including through on-site visits). Ensure full management of sales campaigns to meet regional revenue targets. Perform contractualization and contract administration. Ensure full knowledge of upcoming services and technical evolutions. Coordinate contributions of colleagues, other teams, and subcontractors. Ensure consistent internal and external communication in the region for Maintenance & Retrofit Engineering scope. Share key messages and lines to take according to business line strategy, main initiatives, or projects. Coordinate the Maintenance & Engineering team’s contribution for specific activities. Coordinate regional feedback and share regional specificities.