Director, Programs and Services

The WOW Center Miami•Miami, FL

20h•$90,000 - $110,000

About The Position

The Director of Programs and Services provides strategic leadership and operational oversight of all educational programs and related services at The WOW Center. This role ensures high‑quality, person‑centered, and compliant programming that supports the independence, dignity, and meaningful community inclusion of adults with developmental disabilities. The Director of Programs and Services collaborates closely with leadership, staff, families, and community partners to advance program excellence, regulatory compliance, and continuous improvement.

Requirements

Bachelor’s degree in Education, Educational Leadership, Human Services, or related field required
10+ years of progressive experience in educational program management or student/support services
Experience supervising staff, managing budgets, and leading complex, multi-component programs
Strong leadership, organizational, and strategic planning skills
Knowledge of curriculum development, instructional practices, and individualized support systems
Ability to analyze data and use findings to improve programs and outcomes
Spanish fluency required

Nice To Haves

Master’s preferred

Responsibilities

Lead educational programs and support services aligned with the organization’s mission and strategic plan
Ensure programs are evidence-based, outcomes-driven, and responsive to participant and community needs
Monitor program performance through data and evaluations; implement improvements as needed
Oversee individual-focused services including education, enrichment, workforce development, and community-based supports
Collaborate with educators, service providers, families, and support coordinators to meet diverse needs
Design and lead a multi-track Independent Studies program aligned to participant goals in workforce readiness, independent living, community access, wellbeing, and self-advocacy
Develop accessible, outcome-driven certificate-style learning pathways inspired by inclusive postsecondary models
Create modular course structures that support varied pacing, including foundational or probationary coursework
Translate individualized goals into learning objectives, competency benchmarks, and completion criteria
Establish program policies, procedures, and operational standards
Oversee compliance across programs and administrative functions including APD, iBudget, iConnect, county/state contracts, HIPAA, and licensing
Identify risks and opportunities to protect organizational interests
Build systems and tools that support department compliance requirements
Partner cross-functionally to embed compliance as a shared organizational responsibility
Partner with leadership and internal teams to advance organizational goals
Represent The WOW Center in partnerships, meetings, and community initiatives
Support grant development, reporting, and long-term program sustainability
Advise the Executive Director on compliance, staffing structure, and program alignment
Strengthen collaboration and communication across departments
Lead cross-departmental reviews to assess progress, identify gaps, and drive solutions
Lead staff development and foster a culture of continuous learning
Provide coaching, mentorship, and leadership development opportunities
Deliver coaching, feedback, recognition, and formal evaluations
Address performance concerns in partnership with Human Resources
Promote a positive, inclusive, solution-oriented culture
Model The WOW Center’s values and recognize staff who embody them
Approve timesheets, manage schedules, and ensure program coverage
Support hiring, interviews, recommendations, and onboarding
Participate in emergency response procedures including drills, evacuations, and crisis communication
Ensure staff and participant safety through preparedness, compliance, and clear communication