Director, Program Relationship Manager

Charles Schwab Inc.•Jersey City, NJ

8d•$180,000 - $250,000•Onsite

About The Position

Schwab’s Managed Accounts Solutions (MAS) team is responsible for the development, enhancement, and delivery of managed investing solutions, with a primary focus on Separately Managed Accounts (SMA). Serving individual investors, registered investment advisors, retirement plans, and institutional clients, the team partners with internal stakeholders and asset managers to deliver investment solutions that support Schwab's growth strategy and client experience. MAS is a centralized resource that helps ensure our managed account offerings remain competitive, scalable, and responsive to evolving client and market needs. As a Director, Program Relationship Manager, you will serve as the primary relationship owner for third-party asset managers across Schwab's managed accounts platform, including traditional and alternative SMA strategies. You will build and strengthen partnerships with both prospective and existing money managers, acting as a trusted advisor and central point of coordination throughout the manager lifecycle. From onboarding and strategy launches to ongoing governance, business reviews, and issue resolution, you will help managers successfully navigate Schwab's platform while identifying opportunities to enhance the overall managed accounts offering. The role will support a diverse set of investment strategies, including Long/Short SMA solutions, requiring an understanding of the operational, financing, margin, collateral, and servicing considerations that contribute to successful program delivery. Working across Trading, Margin, Treasury, Operations, Legal, Compliance, Advisor Services, and other business partners, you will influence decisions, solve complex challenges, and drive outcomes that improve manager experience, support business growth, and strengthen the durability of Schwab's managed investing platform.

Requirements

Bachelor’s degree
10+ years of relevant experience in product management, relationship management, operations, client experience, or financial services
Experience supporting managed account or complex investment strategies, including Long/Short strategies and related margin, collateral, financing, Treasury, and operational dependencies
Working knowledge of short-book mechanics and prime services, including borrow availability, stock-loan economics, securities lending, collateral movements, recalls, buy-ins, and trade support
Demonstrated Client Relationship Management and Stakeholder Management skills, with the ability to build trusted partnerships across external asset managers and internal teams
Demonstrated Problem Solving and Decision Making skills used to evaluate complex issues, balance business and risk considerations, and drive matters through resolution
Ability to apply Cross-Functional Collaboration and Adaptability while coordinating strategy launches, service needs, escalations, and changing priorities
Currently authorized to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

MBA or equivalent advanced experience
Prime Brokerage experience
Experience supporting third-party or proprietary Separately Managed Account programs
Product Management experience across the managed investing lifecycle, including manager onboarding, offer enhancement, governance, and ongoing servicing
Risk Management experience applied to complex investment products, operational dependencies, controls, and emerging issues
Process Improvement experience that strengthens scalability, service models, controls, and partner experiences
Strong Communication and Influencing Others skills, including the ability to develop clear materials, present to senior audiences, challenge assumptions constructively, and build alignment across a matrixed organization
Proficiency with Microsoft PowerPoint and Microsoft Excel

Responsibilities

Serve as the primary relationship owner for third-party asset managers across Schwab's managed accounts platform.
Build and strengthen partnerships with both prospective and existing money managers.
Act as a trusted advisor and central point of coordination throughout the manager lifecycle.
Facilitate manager onboarding and strategy launches.
Conduct ongoing governance and business reviews.
Resolve issues for asset managers.
Identify opportunities to enhance the overall managed accounts offering.
Support diverse investment strategies, including Long/Short SMA solutions.
Understand operational, financing, margin, collateral, and servicing considerations for program delivery.
Collaborate with internal business partners (Trading, Margin, Treasury, Operations, Legal, Compliance, Advisor Services) to influence decisions, solve complex challenges, and drive outcomes.
Improve manager experience, support business growth, and strengthen the durability of Schwab's managed investing platform.