Director, Program Management - Patient Access HUB Services

United Biosource Corporation•All Virtual Locations, Home Based Position, USA, Remote, US,

1h•Remote

About The Position

The Director, Program Management serves as the strategic client contact for assigned Patient Access HUB programs and manages their day-to-day operations and supervisory teams. The role may oversee multiple programs or a complex program, with extensive interaction with internal and external customers and significant participation in strategic planning. The Director reviews contracts and ensures their terms are properly executed, works with senior leadership to develop policies, procedures, and business work plans, and directs exempt-level business support, technical support, or production teams. The work is reviewed for soundness of judgment and overall quality and efficiency. The position manages programs within their scopes of work, standard operating procedures, and contracted budgets across one or more sites. It oversees program metrics, complex cases, client reporting and presentations, operational analysis, staffing and employee development, budgets, client communications, and business growth efforts. The role involves 30–40% travel to related meetings and conferences as required.

Requirements

Bachelor’s degree in a relevant discipline or equivalent work experience.
10–14 years of relevant experience, or 8–12 years of experience with a Master’s degree.
Excellent PC skills, including Microsoft Office and internet experience.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem-solving skills, including the ability to analyze information and identify trends.
Strong focus on client satisfaction and client retention results for the book of business.
Ability to work cross-functionally, communicate proactively, and resolve issues with a strong sense of urgency.
Highly developed writing and documentation skills to develop educational materials, program-specific procedures, product tools, and other service-related collateral.
Networking and client interfacing skills to cultivate and manage relationships.
Ability to organize people and systems to achieve goals.
Ability to influence and motivate team members.

Responsibilities

Manage assigned programs according to their scopes of work, program and standard operating procedures, and contracted budgets at one or more sites.
Manage day-to-day program operations and supervise staff.
Monitor program statistics and metrics.
Resolve complex cases and serve as the day-to-day contact for complex clients to resolve issues.
Lead the analysis and preparation of client reports and other deliverables.
Present program information to internal and external customers.
Work with management to analyze program operations and efficiency.
Liaise with operational departments to research and resolve client issues.
Mentor other Managers.
Contribute to strategic and business planning, identify project initiatives and operational issues, coordinate research, and develop recommendations.
Assist with budget development and tracking; maintain the program budget and manage expenditures and staffing within expectations.
Participate in interviewing prospective employees, evaluating current employees, and training employees as needed.
Develop employees’ supervisory skills and guide supervisory staff on performance management and corrective disciplinary actions.
Cultivate and manage relationships with key contacts in professional organizations and medical professional societies.
Travel to and attend related meetings and conferences as required (30–40%).
Participate in efforts to grow the business.
Communicate program status and forecasts to customers.
Perform other duties as assigned.