Director, Program Management

Greystar•Arlington, TX

1d•$120,000 - $160,000•Remote

About The Position

The Director of Program Management (DPM) leads the strategic planning and integrated delivery of programs across Advantage Solutions — Greystar's platform of value-added property management products and services. The DPM is responsible for translating enterprise strategy into executable program roadmaps, working with product managers and cross-functional delivery teams, and embedding scalable governance frameworks that drive measurable business outcomes. The DPM serves as a key strategic partner to senior leadership, ensuring that Advantage Solutions' programs are prioritized, staffed, and executed in alignment with Greystar's operational and financial objectives.

Requirements

Bachelor's Degree in Business Administration, Management, Computer Science, Engineering, or equivalent experience.
10+ years of progressive experience in program management, portfolio management, or enterprise transformation leadership.
Superior communications, executive presentation, and stakeholder management skills with the ability to influence at all levels of the organization.
Demonstrated experience leading enterprise-level program management functions, including PMO design, governance model development, and Center of Excellence operation.
Strong strategic thinking skills with the ability to translate business objectives into structured program roadmaps and measurable outcomes.
Proven ability to drive cross-functional alignment across diverse business units including technology, operations, finance, and vendor management.
Experience with AI strategy, generative AI enablement, workflow automation, and data-driven decision making as applied to program delivery.
Proficiency in program and portfolio management platforms (e.g., Asana, Smartsheet, Microsoft Project, Jira, Monday.com, Power BI) and enterprise reporting tools.
Demonstrated ability to build and scale program management capabilities within complex, matrixed organizations.
Expertise in risk management, change management, and benefit realization across multi-year transformation programs.
Self-starter with strong organizational, managerial, and analytical skills and a demonstrated ability to drive results under ambiguity.

Nice To Haves

MBA or advanced degree preferred.
PMI – PMP Certification is strongly preferred.
Lean Six Sigma Green Belt or Black Belt is preferred.
Agile or SAFe certification (e.g., PMI-ACP, SAFe Agilist) is a plus.
Demonstrated experience building or leading a PMO or Program Management Center of Excellence.
Experience with post-merger integration, digital transformation, or large-scale business modernization programs is preferred.
Experience in real estate, property management, or related industries is preferred.
Familiarity with real estate operations, property management platforms (e.g., Yardi, RealPage, Entrata), or related PropTech ecosystems is a plus.

Responsibilities

Defines and drives the strategic program roadmap for Advantage Solutions, ensuring all initiatives are aligned with enterprise priorities, business objectives, and measurable value targets.
Oversees a portfolio of complex, cross-functional programs — each comprised of multiple interdependent projects — and ensures consistent governance, milestone delivery, and stakeholder alignment across the full program lifecycle.
Establishes and maintains program management standards, governance frameworks, and delivery methodologies (including Agile, Waterfall, and hybrid approaches) to drive execution consistency and organizational maturity.
Partners with executive leadership and Senior Directors across Advantage Solutions to define transformation strategy, prioritize multi-year program initiatives, and align cross-functional resources to shared business outcomes.
Designs and operates a Program Management Center of Excellence (CoE), providing methodologies, tools, templates, and enablement resources that raise delivery capability across the organization.
Develops and maintains executive-level program reporting, including portfolio status dashboards, risk registers, KPI tracking, and benefit realization summaries for Advantage Solutions leadership and Greystar's Office of the CEO.
Identifies, assesses, and proactively resolves program risks, interdependencies, and resource conflicts across the Advantage Solutions portfolio, escalating critical issues with clear mitigation plans.
Leads post-merger integration (PMI) and business transformation programs as required, ensuring operating model alignment, governance structure, and execution priorities are met within defined synergy and value targets.
Drives the design and implementation of workflow automation and AI-enabled process improvements to increase delivery velocity, reduce operational complexity, and improve scalability across Advantage Solutions programs.
Partners with leaders across Resident Experience, Loyalty, Receivables, Screening, Insurance, Procurement, Supplier Support and Energy & Sustainability to forecast program demand, sequence initiatives, and manage resource capacity.
Leads business case development and value realization tracking for strategic programs, including cost savings quantification, revenue growth attribution, and efficiency improvement metrics.
Deep dives into escalated program issues and delivery failures to formulate root cause analyses and creative solutions that restore program health and confidence with stakeholders.
Provides leadership, mentorship, and professional development to a team of project managers, ensuring compliance with established governance protocols, delivery standards, and best practices.
Develops and executes continuous improvement plans for the program management discipline, including introduction of new frameworks, tools, and certifications (e.g., PMP, Lean Six Sigma).
Supervises and develops team members (if applicable) through interviewing, hiring, onboarding, and performance management in accordance with Greystar's Company Pillars, policies, values, and business practices.
Ability to cope with job-related stress including deadlines, executive stakeholder interactions, multi-tasking, and high work volumes.
Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.
Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility.
Identifies areas for improvement and offers suggestions to improve efficiency and productivity.
Keeps abreast of current changes in technology, program delivery practices, and industry standards by attending training, conducting research, and applying knowledge to areas of responsibility.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.