Director 1, Program Management

Comcast • Philadelphia, PA

6d • Onsite

About The Position

This job involves leading program management initiatives to align with corporate strategies and enhance operational processes. This role provides strategic leadership for software delivery, portfolio governance, and engineering execution across customer-facing digital and agent-assisted experience platforms. This leadership position is responsible for driving predictability, operational excellence, financial stewardship, and adoption of modern software development methodologies, including AI-accelerated practices. The successful candidate partners closely with product, business, and engineering leaders to drive strategic execution, communicate delivery commitments and risks, remove organizational impediments, and ensure successful business outcomes.

Requirements

• Engineering Implementation
• Leadership
• Lean Agile
• Portfolio Governance
• Portfolio Management
• Strategic Roadmaps
• Taking Initiative
• Bachelor's Degree
• 10 Years + Relevant Work Experience

Responsibilities

• Lead portfolio governance and software project execution by establishing delivery frameworks, aligning to strategic roadmaps, managing dependencies and risks, and ensuring alignment between business objectives, technology investments, and customer outcomes.
• Accountable for portfolio financial management, including budget planning, investment governance, vendor management, workforce strategy, capacity planning, and cost optimization.
• Drive continuous improvement through modern software delivery practices, change control, release management, Agile and Lean methodologies, AI-accelerated tooling, and operational excellence initiatives.
• Provide executive-level governance and visibility into portfolio performance, delivery progress, business outcomes, financial health, operational risks, and strategic initiatives.
• Build and maintain strong partnerships across product, engineering, operations, customer experience, and business organizations to drive alignment, decision-making, and delivery success.
• Lead, coach, and develop high-performing teams through talent acquisition, workforce planning, succession management, performance leadership, and career development.
• Lead adoption of AI-enabled capabilities and ensure responsible implementation through appropriate governance, security, compliance, and operational controls.
• Identify and drive organizational, process, and technology transformation opportunities that improve scalability, productivity, delivery predictability, and user experience outcomes.
• Establish and monitor key delivery, quality, operational, and financial performance metrics to drive accountability and continuous improvement across the portfolio.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Director