Director, Professional Services

Salary.com•Waltham, MA

4d•Hybrid

About The Position

Salary.com is seeking a Director, Professional Services (HCM Solutions) to lead a team focused on product implementations for new customers and driving ongoing adoption and value realization for existing clients. This is a hands-on leadership role dedicated to delivering compensation solutions that ensure customer success at scale. The ideal candidate will possess strong project management, operational oversight, and systems knowledge, with advanced proficiency in Microsoft Excel. Responsibilities include coaching, mentoring, and developing team members while ensuring consistent, high-quality service delivery. This hybrid position is based in our Waltham, MA office.

Requirements

Bachelor's degree preferred
5+ years of direct experience implementing HCM, HRIS, compensation, or payroll software
3+ years of people leadership, with a track record of developing talent and addressing performance issues directly
Experience building and executing a delivery methodology
Technical fluency with data integrations, including HRIS connectors, APIs, and file-based feeds
Strong executive presence with senior customer stakeholders
Clear, direct communication and composure under pressure
Sound judgment in balancing customer needs, scope, and delivery quality

Responsibilities

Lead and develop a team of Professional Services consultants, setting clear expectations, modeling accountability, and holding yourself and the team to high standards.
Own HCM implementations from kickoff through go-live and handoff to Customer Success.
Set the standard for how the team assesses client needs, configures solutions, documents business processes, and delivers training and support.
Create scalable delivery methods, including standard project plans, templates, onboarding motions, and tooling that shorten time-to-value.
Build strong client relationships that drive ongoing adoption, satisfaction, and long-term value.
Represent Salary.com in key customer conversations, including kickoffs and executive check-ins.
Serve as the escalation point for at-risk projects, strategic accounts, and complex technical and configuration issues.
Partner with Product Management to solve complex customer challenges and use implementation insights to shape future features.
Define and report on key delivery metrics such as time to implementation, CSAT, and retention impact.