Director of Professional Services

Mindbody

14h

About The Position

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. We’re a passionate engineering, platform, and operations team, developing and supporting ground-breaking products. Together, we’ll build for the future, creating more opportunities for wellness businesses around the world to help their customers lead full, healthy lives. We push ourselves and our company to always strive for this higher purpose, recognizing the power in working together toward the same goal. We believe in building a diverse company where everyone feels safe bringing their authentic selves to work. And we believe that the secret to success is our people. Join the team, and let’s see what we can accomplish together!

Requirements

• Professional Services Leadership: Proven ability to build, manage, and scale a high-performing professional engineering services organization.
• Technical Expertise: Strong background in software engineering, data engineering, or process automation with experience in modern architectures, cloud technologies, and data products.
• Entrepreneurial Mindset: A passion for building something new, solving complex challenges, and identifying opportunities for innovation and growth.
• Customer-Facing Leadership: Experience working directly with customers to define, deliver, and optimize technical solutions.
• Business Growth & Profitability: Understanding of professional services business models, including how to drive customer value and increase revenue.
• Process Transformation & Automation: Experience in scaling operational teams and driving efficiency through process improvement and automation.

Responsibilities

• Build a Professional Engineering Services Team: Hiring and developing engineers who can deliver high-quality customer projects.
• Customer Engagement & Value Delivery: Acting as a strategic technical advisor to customers, understanding their business challenges, and delivering solutions that drive measurable value.
• Technical Architecture & Process Engineering: Influencing and improving technical architectures across software, data, and process engineering domains to ensure scalable and efficient solutions.
• Revenue Growth & Profitability: Defining and executing strategies that drive both customer satisfaction and business profitability through professional services.
• Managing & Transforming Data Operations: Leading the evolution of an existing data operations team by implementing scalable, automated, and efficient processes that support global customer needs.
• Cross-functional Collaboration: Partnering with product, sales, and customer success teams to enhance service offerings and align professional services with overall business objectives.
• Global Expansion & Scaling: Transitioning the existing Pacific Time-based data operations team into a globally distributed, high-impact function.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed