Director, Productivity

West Monroe•Chicago, IL

2d•Remote

About The Position

West Monroe is seeking a Director to join our Operations Excellence practice within the Productivity discipline. This role is designed for a leader with a clear point of view on how organizations improve productivity—combining workforce analytics, process redesign, cost takeout, and AI-enabled workflow transformation to unlock measurable value. Our Productivity team focuses on helping clients redesign how work gets done at scale—improving labor efficiency, reducing cost, increasing throughput, and embedding AI into day-to-day operations.

Requirements

10+ years of experience in consulting, operations, or transformation roles
Deep experience in productivity improvement, including labor efficiency, workforce analytics, cost takeout, or process transformation
Strong ability to build and communicate quantified business cases (workload analysis, capacity, cost, ROI)
Experience applying process improvement methods (e.g., lean, workflow analysis, operating model design)
Ability to connect AI (including generative AI and automation) to practical workflow use cases and measurable outcomes
Track record of selling and delivering work in a consulting or advisory environment
Strong executive communication and stakeholder management skills

Nice To Haves

Experience in one or more of West Monroe’s core industries preferred

Responsibilities

Lead productivity & cost takeout engagements
Lead client engagements focused on labor productivity, cost takeout, operating model improvement, and process redesign
Assess workflows, service models, and management systems to identify value leakage
Build quantified value cases using operational data, work measurement, and financial modeling
Translate opportunities into executable roadmaps with clear ownership, milestones, and value realization
Drive AI-enabled workflow transformation
Identify opportunities to apply AI, automation, and decision support within business processes
Prioritize use cases based on business impact, feasibility, and adoption readiness
Redesign workflows that embed AI into how work gets done (including human-in-the-loop models)
Ensure initiatives are tied to measurable outcomes through KPI definition, tracking, and governance
Drive business development
Originate and close productivity-focused engagements (e.g., labor optimization, cost takeout, AI-enabled workflow transformation)
Develop proposals, scopes, pricing approaches, and staffing models
Identify and shape follow-on opportunities by translating client pain points into quantified value stories
Partner across industry and technology teams to bring integrated solutions to market
Lead teams & grow the practice
Own engagement delivery, team leadership, quality, economics, and client satisfaction
Coach team members in productivity methods, structured problem solving, and executive communication
Contribute to Productivity methodologies, tools, and go-to-market assets