Director, Production Services Infrastructure Support

BNY Mellon•Austin, TX

About The Position

BNY is seeking a Director, MQ Support / Administrator to join its production services middleware team. The role administers and supports IBM MQ infrastructure across appliances and/or containerized platforms, maintaining secure, reliable messaging services in an enterprise environment. The position also supports platform maintenance, production operations, incident and change management, and continuous improvement. It partners with infrastructure, security, and application teams to maintain platform stability, security, and compliance.

Requirements

Bachelor's degree in computer science or a related discipline, or equivalent work experience; an advanced degree is beneficial.
12+ years of diverse experience in multiple areas of information technology.
Hands-on experience with IBM MQ appliances and/or container-based MQ deployments.
Experience managing TLS certificates in enterprise environments.
Experience performing firmware upgrades and related infrastructure maintenance.
Experience with MQIPT deployments and provisioning.
Experience with change management and incident management in a production support environment.
Strong troubleshooting, problem-solving, and production support experience.
Strong understanding of secure messaging, connectivity, and operational best practices.
Ability to work effectively across teams in a fast-paced enterprise environment.

Nice To Haves

Experience in the securities or financial services industry.
z/OS support experience.
Strong communication skills.
Experience supporting highly available, enterprise-scale messaging environments.
Familiarity with automation, scripting, or infrastructure-as-code practices.
Experience working in large, regulated financial services environments.

Responsibilities

Administer, support, and provision IBM MQ environments across IBM MQ appliances and/or containerized platforms.
Manage TLS certificates to maintain secure and reliable messaging connectivity.
Perform firmware upgrades and support ongoing platform maintenance.
Deploy, configure, and maintain MQIPT environments.
Provision new MQ infrastructure and support day-to-day operational requirements.
Monitor platform health, troubleshoot issues, and drive timely incident resolution.
Support incident management, including triage, escalation, resolution, and service restoration.
Support change management, including production changes, maintenance planning, and implementation.
Partner with infrastructure, security, and application teams to ensure platform stability, security, and compliance.
Maintain operational documentation, technical procedures, and support standards.
Contribute to continuous improvement, reliability enhancement, and performance optimization initiatives.