Director, Production Services Infrastructure Support

BNY Mellon • Austin, TX

3h • $130,000 - $256,000

About The Position

BNY is seeking a Director, MQ Support / Administrator to join its production services middleware team. The role administers, supports, and provisions IBM MQ environments across IBM MQ appliances and/or containerized platforms, maintaining secure and reliable messaging connectivity and supporting day-to-day operations. The position also supports incident and change management, platform maintenance, stability, security, compliance, and continuous improvement in an enterprise production environment.

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience; advanced degree is beneficial.
• 12+ years of diverse experience in multiple areas of information technology.
• Hands-on experience with IBM MQ appliances and/or container-based MQ deployments.
• Experience managing TLS certificates in enterprise environments.
• Experience performing firmware upgrades and related infrastructure maintenance.
• Experience with MQIPT deployments and provisioning.
• Experience with change management and incident management in a production support environment.
• Strong troubleshooting, problem-solving, and production support experience.
• Strong understanding of secure messaging, connectivity, and operational best practices.
• Ability to work effectively across teams in a fast-paced enterprise environment.

Nice To Haves

• Experience in the securities or financial services industry.
• Advanced degree.
• z/OS support experience.
• Strong communication skills.
• Experience supporting highly available, enterprise-scale messaging environments.
• Familiarity with automation, scripting, or infrastructure-as-code practices.
• Experience working in large, regulated financial services environments.

Responsibilities

• Administer, support, and provision IBM MQ environments across IBM MQ appliances and/or containerized platforms.
• Manage TLS certificates to maintain secure and reliable messaging connectivity.
• Perform firmware upgrades and ongoing platform maintenance activities.
• Deploy, configure, and maintain MQIPT environments.
• Provision new MQ infrastructure and support day-to-day operational requirements.
• Monitor platform health, troubleshoot issues, and drive timely incident resolution.
• Support incident management, including triage, escalation, resolution, and service restoration.
• Support change management, including production changes, maintenance planning, and implementation.
• Partner with infrastructure, security, and application teams to maintain platform stability, security, and compliance.
• Maintain operational documentation, technical procedures, and support standards.
• Contribute to continuous improvement, reliability enhancement, and performance optimization initiatives.

Benefits

• Competitive compensation.
• Benefits and wellbeing programs.
• Generous paid leaves, including paid volunteer time.
• 401(k) plan for eligible employees.
• Company-sponsored medical, dental, vision, and basic life insurance plans for eligible employees and dependents.
• Paid time off benefits, including vacation and sick time, dependent on the position offered.
• Potential eligibility for an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Director