Dir, Product - PL

Farmers Insurance

2d•$121,350 - $230,375•Hybrid

About The Position

Farmers is hiring an experienced product leader to support the rate-setting process, a key driver of business results. The role leads large-scale product processes and drives process improvement, supporting profitable growth through assignments that are generally larger and more complex than those handled by Product Managers. The position works across teams to solve structured and unstructured business problems and performs independently with limited guidance. It may manage a team of Product Managers and Analysts. The Director, Product provides expertise and leadership across product management, rate execution, filings, quoting platforms and systems, knowledge management, underwriting guidelines, data requirements, compliance, and regulatory processes. The role coordinates complex rate revisions, multi-state product initiatives, and non-rate projects; influences timelines and sequencing with business partners and leadership; and serves as a regulatory expert for an assigned market or product. It also coaches and develops team members, leads hiring and onboarding, resolves escalated product issues, and communicates complex issues to leadership. The role may be performed in person at a Farmers office or virtually from an approved alternative work location. Farmers describes its workplace as hybrid, with at least three in-office days and up to two virtual days for employees who live within 50 miles of a corporate office; applicants farther away may still be considered. The physical environment is indoors and climate-controlled, with normal office noise and interruptions. Travel is rare, if any.

Requirements

High school diploma or equivalent required.
Minimum 13 years of U.S. property and casualty experience in product or underwriting, or related experience; listed as preferred in the posting.
Demonstrated analytical and research skills.
Strong organizational skills and technical aptitude.
Experience with Excel required.
Effective interpersonal skills and ability to work in teams, collaborate, and network.
Strong written and verbal communication skills.
Process improvement and lean-thinking capabilities.
Demonstrated mentorship and coaching skills.

Nice To Haves

Bachelor's degree with a focus in Business or research-related fields such as Economics, Business Administration, Marketing, or Risk Management preferred.
People leadership experience preferred.
U.S. property and casualty experience in product or underwriting, or related experience, preferred.

Responsibilities

Lead support for the rate-setting process and large-scale processes; drive process improvement.
Lead a team working on specific markets or countrywide efforts to support profitable business growth; assignments are generally larger and more complex than those of Product Managers.
Apply expertise in product management, filing processes, quoting platforms and systems, knowledge management, underwriting guidelines, and data requirements.
Guide the team through filing, IT programming, delivery and testing, compliance, underwriting, and regulatory processes to influence initiative timelines and sequencing.
Work with business partners to drive complex process improvements and advise Product Managers and analysts on product changes, project implementation, and underwriting guideline updates.
Schedule and deploy complex rate revisions, multi-state product initiatives, and non-rate initiatives, ensuring alignment across impacted states and teams.
Provide direction across rate execution, filing, compliance and regulatory work, initiatives, timelines, and sequencing.
Serve as regulatory expert for an assigned market or product and guide competitor research into compliance and regulatory changes.
Influence business partners and leadership on complex initiative timelines and sequencing.
Develop training and onboarding plans; support consistent team-member development and progression; lead hiring and onboarding of new team members.
Own escalations for complex or high-impact product issues.
Review team recommendations and facilitate presentations to leaders and business partners about proposed product or underwriting rule changes.
Lead complex interactions and negotiations with departments of insurance and other regulatory entities regarding proposed product or underwriting rule changes.
Drive and coach team prioritization and leverage internal business-partner networks.
Resolve escalations and communicate complex structured and unstructured problems affecting the Product team to leadership.