Director, Product Quality

Whoop•Boston, MA

5d•Onsite

About The Position

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Director of Product Quality to lead the strategy, execution, and evolution of Product Quality across WHOOP's Hardware and Accessories & Apparel (A&A) portfolio. This leader will be responsible for ensuring every product launches with exceptional quality through disciplined risk management, robust validation, and scalable quality systems while building the operating mechanisms that govern product quality throughout the product lifecycle: including new product introduction, launch readiness, and post-launch product changes. Working closely with Hardware Engineering, Supplier Quality, Manufacturing, Operations, Reliability, and Field Quality, you will build and lead a world-class Product Quality organization that enables exceptional member experiences from concept through product lifecycle management.

Requirements

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline; Master's degree preferred.
15+ years of experience leading Product Quality, NPI Quality, Manufacturing Quality, or Product Engineering organizations supporting high-volume consumer electronics, wearables, consumer products, or similarly complex hardware, including significant people leadership experience.
Demonstrated success defining quality strategy and building scalable operating mechanisms that improve product readiness, launch quality, and organizational performance.
Deep expertise in quality systems and methodologies including DFMEA, PFMEA, CTQ, SPC, MSA, DOE, root cause analysis, CAPA/8D, Design for Manufacturability, and statistical quality methods.
Proven ability to influence executive stakeholders and drive cross-functional alignment across Engineering, Operations, Supplier Quality, Manufacturing, and external partners in fast-paced environments.
Experience working with global suppliers and contract manufacturing partners throughout product development and product launch.
Excellent communication, analytical, and systems-thinking skills with the ability to translate complex technical and operational data into clear priorities and business decisions.
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Nice To Haves

Master's degree preferred.

Responsibilities

Define and execute the Product Quality strategy across Hardware and Accessories & Apparel (A&A), spanning New Product Introduction (NPI), launch readiness, product change management, and product lifecycle quality.
Lead Product Quality across the development lifecycle by driving quality planning, risk management, validation & verification, and manufacturing readiness in partnership with Engineering, Supplier Quality, Reliability, Operations, and Manufacturing Engineering.
Own Product Change Management by establishing the operating model, governance, and quality decision gates (e.g., OK2PVT, OK2Ship) that ensure engineering changes are appropriately assessed, validated, approved, and deployed throughout the product lifecycle.
Establish Product Quality operating mechanisms, quality metrics, and executive reporting that provide visibility into launch readiness, product quality, organizational performance, and opportunities for continuous improvement.
Build and develop a high-performing Product Quality organization across Hardware and A&A, coaching managers and engineers while fostering a culture of accountability, technical excellence, and cross-functional collaboration.
Partner with Quality leadership peers to build and own a world class closed loop QMS to effectively collect field performance data and feed it into the product development process.
Serve as the Product Quality leader across the organization, influencing product strategy and driving alignment across Engineering, Supplier Quality, Manufacturing, Operations, and Field Quality to deliver exceptional member experiences.
Willingness and able to travel up to 30% domestically and internationally to partners, suppliers, and contract manufacturers