Director, Product Owner

RBC•Toronto, ON

14d•$110,000 - $160,000

About The Position

What is the opportunity? The Product Owner will lead product strategy, delivery and operations for our new 2-way digital client communication portal exclusively for ESCG clients. With the product currently in the MVP stage, the Product Owner will be responsible for all aspects of the current “pilot” program and the broader rollout to ESCG clients. Beyond the successful launch of the product , this role is essential to enabling ongoing thought-leadership creation, curation and distribution while maintaining operational excellence. What will you do? Launch our MVP and develop/execute enhanced user-engagement strategies Define the roadmap based on MVP performance and stakeholder feedback Create and maintain a prioritized product backlog balancing user needs and business value Onboard clients, create accounts and activate them on Gateway Serve as primary point of contact for stakeholders (ESCG, Business Units, IT, Marketing) Analyze product’s usage data, stakeholder feedback and performance metrics to inform decisions; provide periodic insights based on client activity and usage patterns Drive continuous product and process improvements across operations and maintenance functions Source, review, and select relevant content (thought leadership and otherwise) from various subject matter experts, business units and product teams Track KPIs, report on content effectiveness and provide recommendations for content optimization based on data analysis What do you need to succeed? Must haves: University degree, preferably in economics, finance, commerce, mathematics or computer science 4+ years of product management experience, with at least 2-3 years in financial services Proven track record of launching and scaling digital client products Ability to develop and execute content strategies aligned with business objectives Excellent analytical skills with experience using data to inform product decisions and operational improvements Proficiency with Agile/Scrum methodologies and product lifecycle management Strong organizational skills and ability to manage multiple projects Excellent stakeholder management and communication abilities; Ability to work effectively across teams and business units Nice to haves: Experience with Salesforce and Content Management Systems (e.g. OpenText) Familiarity with database management, content architecture, and technical infrastructure What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible work/life balance options. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across business. Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate’s experience, skills, registration status, performance, individual goals, market conditions, and business needs. Pay Range The expected pay range for this position is: $110,000 - $160,000 The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay range for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable. You have the potential to earn RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Requirements

University degree, preferably in economics, finance, commerce, mathematics or computer science
4+ years of product management experience, with at least 2-3 years in financial services
Proven track record of launching and scaling digital client products
Ability to develop and execute content strategies aligned with business objectives
Excellent analytical skills with experience using data to inform product decisions and operational improvements
Proficiency with Agile/Scrum methodologies and product lifecycle management
Strong organizational skills and ability to manage multiple projects
Excellent stakeholder management and communication abilities; Ability to work effectively across teams and business units

Nice To Haves

Experience with Salesforce and Content Management Systems (e.g. OpenText)
Familiarity with database management, content architecture, and technical infrastructure

Responsibilities

Launch our MVP and develop/execute enhanced user-engagement strategies
Define the roadmap based on MVP performance and stakeholder feedback
Create and maintain a prioritized product backlog balancing user needs and business value
Onboard clients, create accounts and activate them on Gateway
Serve as primary point of contact for stakeholders (ESCG, Business Units, IT, Marketing)
Analyze product’s usage data, stakeholder feedback and performance metrics to inform decisions; provide periodic insights based on client activity and usage patterns
Drive continuous product and process improvements across operations and maintenance functions
Source, review, and select relevant content (thought leadership and otherwise) from various subject matter experts, business units and product teams
Track KPIs, report on content effectiveness and provide recommendations for content optimization based on data analysis

Benefits

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.