Director Product Management - Care Coordination

Veradigm • Raleigh, NC

3d

About The Position

The Director of Product Management for Care Coordination is Veradigm’s accountable product owner for care coordination and chronic disease management products and capabilities across Provider and Payer business segments. Reporting to the Vice President of Product Management, this leader defines and executes product strategy, from near-term release planning to a multi-year vision, grounded in customer insight, healthcare market dynamics, and company objectives.

The portfolio is largely greenfield. The role builds the care coordination product from the ground up, determines priorities, and leads high-value opportunities from discovery through delivery, with an emphasis on scalable and repeatable products. The role begins as an individual contributor, owning the product directly until it is established, and is expected to lead a team as the portfolio matures. It drives alignment across Engineering, Design, Sales, Marketing, and Client Services, and is accountable for outcomes across organizational and product boundaries.

Veradigm uses an empowered product team model rooted in SVPG principles: product managers own problems rather than features, cross-functional teams are empowered to find solutions, and success is measured by business and customer outcomes. The Director leads product strategy and discovery, product development and delivery, go-to-market enablement, team development, and regulatory awareness for care coordination products.

Requirements

• Ability to own product outcomes across Provider and Payer segments and work across organizational and product boundaries.
• Ability to lead product strategy, discovery, development, delivery, and go-to-market activities in an empowered product team environment.
• Ability to drive cross-functional alignment across Engineering, Design, Sales, Marketing, and Client Services.
• Ability to develop and communicate outcome-driven product requirements, roadmaps, and prioritized backlogs.
• Ability to conduct customer discovery and use customer insight, market data, and competitive intelligence to guide product decisions.
• Ability to lead, mentor, and develop product managers as the product portfolio matures.
• Awareness of applicable healthcare regulations and compliance requirements, including HIPAA, relevant CMS rules, interoperability and information-blocking requirements, quality reporting, payer requirements, and internal quality standards.
• Applicants for North American-based positions must be legally authorized to work in the United States or Canada; employment eligibility verification is required as a condition of hire.

Responsibilities

• Own the end-to-end care coordination product strategy across Provider and Payer segments, including short-term and mid-to-long-term roadmaps.
• Assess the current care coordination and care management portfolio and identify opportunities to productize, retain as services, or retire.
• Translate market trends, regulatory changes, and customer needs into a coherent product vision.
• Align care coordination strategy with company goals and communicate trade-offs and opportunities to executive leadership.
• Identify market white space and adjacent opportunities, and build business cases for investment, partnerships, or potential M&A consideration.
• Lead structured customer discovery through interviews, site visits, advisory councils, and quantitative research.
• Evaluate product opportunities for value, usability, feasibility, and viability before committing engineering resources.
• Develop an understanding of provider and payer customers, workflows, pain points, and success metrics.
• Synthesize competitive intelligence and market data into actionable product insights.
• Define and communicate outcome-driven product requirements and prioritized backlogs.
• Partner with Engineering and Design as a product trio, empowering teams to solve customer problems.
• Define requirements and influence roadmaps owned by other product teams when needed.
• Make feature prioritization and trade-off decisions, balancing innovation, technical health, compliance, and customer issues.
• Drive usability, reliability, performance, security, and scalability across the care coordination portfolio.
• Act as the product evangelist for care coordination with customers, prospects, sales teams, and industry audiences.
• Collaborate with Marketing on product positioning, messaging, and content for provider and payer audiences.
• Prepare Sales, Customer Success, and Support for new releases with appropriate training, tools, and knowledge.
• Support key deals, strategic accounts, and RFP responses with product expertise and customer-facing participation.
• Lead, mentor, and grow a product management team, setting goals, performance expectations, and career development pathways.
• Foster a customer-centric, data-informed, outcome-oriented product culture that emphasizes discovery and evidence-based decisions.
• Model intellectual honesty, customer obsession, and a bias toward learning.
• Recruit product management talent and build an inclusive team.
• Communicate product progress, successes, and challenges to stakeholders across the organization.
• Ensure care coordination products meet applicable regulatory, compliance, and internal quality standards.
• Monitor regulatory and quality-measure changes and incorporate them into product planning to reduce client risk and maintain market credibility.

Benefits

• Comprehensive compensation and benefits package
• Holidays
• Vacation
• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Retirement savings
• Tools and flexibility to support associates at work and their professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed