Director, Product Management

Fidelity•Boston, MA

About The Position

We are looking for a highly motivated individual to be responsible for product management within Fidelity’s Center for Family Engagement ('FCFE') with an emphasis on AI initiatives and new products. This role includes planning and support for important business deliverables while being a liaison between key technical and business stakeholders. In addition to strong technical competency, the position requires the ability to effectively work and deliver within a matrixed team across FCFE, Fidelity Brokerage & Wealth, Enterprise Services, and IWMS. To be effective, the Senior Director/VP of Product Management will work with key stakeholders across FCFE Relational Digital, UXD, Thought Leadership, Engineering, and AI Governance to advance safe experimentation in the FamFinTech space. We are always exploring new technologies and new ways to continually provide value to our customers. This role is expected to have a direct and positive impact on Fidelity’s customers. By demonstrating and promoting agile leadership behaviors, you will evolve and sustain an innovative agile culture.

Requirements

10+ years of experience in Product Management
Project experience with AI (Voice AI a plus)
Fidelity is not providing immigration sponsorship for this position

Responsibilities

Managing the entire product lifecycle from strategic planning to execution level activities
Specifying market requirements for current and future products by conducting market research
Building and teaching new design and development practices and processes to support the accelerating pace of AI-enabled digital delivery
Developing product proposals with clear functionality, customer value, time to market, and development requirements
Developing product roadmaps with distinct milestones and defining prioritization and sequencing of initiatives to deliver maximum customer value while supporting key business KPI’s
Developing and implementing a go-to-market plan, working with all departments to execute
Analyzing potential partner relationships for distribution of the product
Analyze consumer trends and customer feedback to add new product ideas and themes into the pipeline
Leading resources in the planning, design, development, test, deployment and support of releases and programs/projects associated with the product
Partnering with other functional areas of the organization to drive the strategy forward
Developing and reporting on product measurement and metrics
Capable of partnering with and influencing individuals at all organizational levels
Strong communication (written and verbal) and interpersonal skills
Ability to effectively multi-task and manage his/her time, and the ability to work independently as well as within a team environment
Proven ability to improve support processes and customer experience
Demonstrated technical, analytical, and problem-solving skills
Customer focus and dedication to customer satisfaction
An affinity for technology and stay up to date on industry innovations.
Ability to break down complex problems into manageable components, synthesizing data-driven insights into clear takeaways to drive informed decision-making.
Comfortable with ambiguity and change, and able to quickly adapt and adjust approach to accommodate shifting priorities or new information.