Director, Product Management (Mid-Market)

Conduent

3d•Remote

About The Position

Director, Product Management (Mid-Market) Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Are you an experienced and results-driven professional looking for a challenging leadership role? About this Role: The Director, Product Management (Mid-Market) is a strategic leadership role responsible for driving enterprise-wide transformation initiatives that accelerate growth, strengthen client-centric capabilities, and enhance market competitiveness within the mid-market segment. This role carries a clear mandate to build, scale, and evolve the organization’s mid-market presence, partnering with senior leadership and cross-functional teams to design and execute transformation programs that unlock new growth opportunities. The Director will translate market insights, client needs, and emerging trends—including AI-driven capabilities—into actionable initiatives that differentiate offerings, expand market share, and position the organization as a leader in mid-market CX solutions.

Requirements

10+ years of experience in transformation, operations, strategy, or growth-focused roles within enterprise environments
Proven ability to lead cross-functional transformation initiatives that drive growth and measurable business impact
Demonstrated success building, scaling, or expanding solutions and capabilities within the mid-market segment
Experience in BPO, CX services, shared services, or transaction-processing environments preferred
Strong understanding of market dynamics, client expectations, and emerging trends (including AI) within CX and service delivery
Bachelor’s degree required; advanced degree a plus
Experience supporting mid-market growth strategies with a strong emphasis on sales enablement and client-centric solutions
Background in consulting, commercial strategy, or enterprise transformation roles
Experience integrating AI, analytics, or digital capabilities into client solutions
Experience managing vendor and partner ecosystems within a technology or services-driven environment

Nice To Haves

Preferred Experience

Responsibilities

Lead a portfolio of mid-market-focused transformation initiatives, with a focus on driving revenue growth, improving scalability, and enhancing client engagement
Translate market trends, competitive intelligence, and client insights into actionable programs that strengthen positioning, increase win rates, and accelerate growth across the mid-market segment
Partner with senior leadership to define and execute a mid-market growth roadmap, including prioritization of target segments, solutions, investments, and operating models
Develop and enable sales and market-facing teams with differentiated messaging, value propositions, and solution narratives tailored to mid-market buyers
Identify and integrate AI-driven capabilities and digital innovations into mid-market solutions to enhance differentiation, scalability, and client outcomes
Drive alignment between product, delivery, and sales organizations to ensure offerings are competitive, market-relevant, and optimized for mid-market clients
Manage strategic vendor and ecosystem partnerships to enhance solution breadth, support innovation, and deliver cost-efficient, scalable services aligned to mid-market needs
Establish and track KPIs tied to mid-market growth, pipeline development, win rates, client satisfaction, and transformation outcomes; leverage insights to continuously refine strategy
Influence senior stakeholders and lead cross-functional teams to align priorities, accelerate execution, and deliver measurable mid-market expansion and performance results