Director, Product Management

RBC • Toronto, ON

11d • Onsite

About The Position

We're seeking an experienced Director of Product Management to join us in transforming how ServiceNow is leveraged at RBC. You'll be responsible for the strategic direction of capabilities that will enable RBC to scale and maximize the value of our ServiceNow deployment—partnering with technology, governance, risk, and business stakeholders to define a vision of capabilities that modernizes user experiences, enables our partners, and delivers measurable outcomes. You'll lead a team of Product Managers, ensuring alignment to business priorities and adherence to a scalable, standardized product management framework.

Requirements

• 10+ years of enterprise IT experience, with 5+ years leading product strategy and teams, with proven ability to deliver measurable business value.
• Ability to understand and evaluate technical architectures, integrations, and platform constraints; experience building products for technical audiences.
• Proven ability to define and execute product strategy for enterprise technology platforms.
• Experience leading product teams and deliver products that drive measurable business value.
• Deep understanding of enterprise software product development, user experience, and IT service delivery.

Nice To Haves

• Experience with ServiceNow product modules (e.g., ITSM, ITOM, Governance, Risk & Compliance).
• ServiceNow Administrator or advanced ServiceNow certifications.
• Agile, design thinking, or user research experience
• ITIL, ITSM, or IT governance framework knowledge
• Track record scaling product adoption

Responsibilities

• Define multi-year product vision and roadmap aligned to enterprise priorities
• Translate business needs into clear product strategies that reduce user friction
• Oversee end-to-end portfolio management, balancing competing priorities (regulatory, operational, transformation, experience) through data-driven decision-making
• Establish and monitor KPIs focused on adoption, user satisfaction, time-to-value, and business outcomes
• Build consistent product management practices: prioritization, roadmapping, stakeholder engagement, and outcome measurement
• Embed user-centric, data-driven principles across the team
• Define expectations for Product Managers, emphasizing outcome ownership over feature delivery
• Cultivate a culture that empowers decision-making while maintaining strategic coherence
• Partner with senior stakeholders to align on priorities and drive transparent, collaborative decision-making
• Communicate strategy, roadmap progress, and ROI with clarity
• Demonstrate measurable business impact through rigorous outcome measurement

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed