Director, Product Management, Card Not Present Payments

Fiserv • Sunnyvale, CA

1d • $163,200 - $244,800

About The Position

The Director, Product Management, Card Not Present Payments owns the strategy, roadmap, and global execution for Clover’s card-not-present payments portfolio. The portfolio includes e-commerce APIs and integrations, payment links, invoicing, recurring billing, alternative payment methods, authorization optimization, fraud management, dispute automation, and payment system compliance. This product leadership role supports Clover’s omnichannel strategy, with responsibility for growing merchant accounts, processing volume, and high-margin revenue while delivering seamless digital payment experiences. The role leads a team of product managers and works across engineering, product design, marketing, developer relations, and sales channels.

The Director develops product strategy and a multi-year roadmap for Clover’s e-commerce, mobile, and API/SDK products; identifies trends and technologies; defines integration and developer-partner strategies; and plans migrations from legacy gateways and new merchant acquisition. The role drives product development from ideation through launch, translating merchant-segment needs into roadmaps and technical requirements while meeting payment, security, and regional compliance obligations. It also supports global expansion, go-to-market execution, customer research and feedback, and measurement of product and financial performance.

The position requires at least 8 years of product management experience, including at least 5 years in card-not-present payments, e-commerce, or payment gateway platforms, and at least 5 years of people management experience. A bachelor’s degree is required. The role may travel domestically up to 10% of the time depending on business needs. The stated salary range applies to employees in Sunnyvale, California; pay ranges in other states may differ.

Requirements

• 8+ years of product management experience, with at least 5 years dedicated to card-not-present payments, e-commerce, or payment gateway platforms.
• 5+ years of people management experience.
• Deep knowledge of developer APIs, RESTful web services, and mobile SDKs for e-commerce integration.
• Proven experience with major e-commerce platforms and shopping cart integrations, such as Shopify, WooCommerce, or Magento.
• Thorough understanding of the online payments ecosystem, including acquirers, gateways, fraud management, and PCI compliance.
• Familiarity with alternative payment methods, including Pay by Bank, digital wallets, and Buy Now Pay Later solutions.
• Strong analytical and commercial instincts, including market sizing, cost-benefit tradeoffs, build/buy/partner decisions, and business case development.
• Excellent cross-functional leadership and ability to align engineering, design, sales, operations, and commercial teams around a shared roadmap.
• Bachelor’s degree required.
• Ability to travel domestically up to 10% of the time depending on business needs.

Nice To Haves

• Experience with SMB or merchant-facing products.
• International product experience in EMEA, APAC, or LATAM.
• MBA or engineering background.

Responsibilities

• Develop a comprehensive card-not-present payments strategy aligned with Clover’s mission, business priorities, vertical markets, and growth targets.
• Create a multi-year product vision and roadmap across e-commerce, mobile, and API/SDK products.
• Identify emerging online-payment trends and technologies, including alternative payment methods, to drive differentiation.
• Define e-commerce integration and developer-partner strategies across platforms and third-party developer solutions.
• Develop a strategy for migrating legacy merchants from legacy gateways and acquiring new merchants.
• Represent the CNP product team in executive reviews, partner negotiations, and strategic planning.
• Lead the end-to-end product development lifecycle from ideation through launch, ensuring timely delivery of secure, scalable online payment capabilities.
• Understand Clover’s target merchant segments and translate segment needs into CNP product roadmaps.
• Collaborate with engineering, architecture, and design teams to define technical requirements and payment API/SDK specifications.
• Manage semi-annual card-brand compliance mandates, PCI requirements, and regional payment and security rules.
• Plan global CNP expansion, incorporating localized payment methods and regulatory standards.
• Translate product delivery into measurable revenue growth, high-margin transaction volume, and improved authorization rates.
• Partner with product marketing, commercialization, sales channels, and developer relations to train sales teams and educate the market on Clover’s CNP capabilities.
• Collaborate with developer outreach and partner teams to support third-party developers building on Clover e-commerce APIs.
• Conduct market and user research to understand merchant and consumer pain points and the competitive landscape.
• Gather and analyze customer feedback, operational data, decline rates, fraud rates, and other data to identify improvement opportunities.
• Deliver secure, compliant, and reliable payment experiences that support customer satisfaction and retention.
• Foster data-informed decision-making based on target merchant needs and organizational financial goals.
• Manage and develop a high-performing team of product managers focused on CNP product lines and core platforms.
• Define and track product KPIs, including CNP processing volume, authorization rates, platform uptime, API adoption, and merchant retention.

Benefits

• Annual incentive opportunity for incentive-eligible associates, potentially delivered as a mix of cash bonus and equity awards at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Director