Director, Product Management

Icario • ,

15h • $166,700 - $187,100 • Remote

About The Position

Icario is seeking a Director, Product Management to lead the evolution of its next-generation engagement platform. This technical leadership role focuses on building scalable platform capabilities, enhancing product delivery, migrating from legacy systems, and collaborating with Engineering on roadmap execution. The position emphasizes core product management fundamentals like understanding business needs, defining requirements, prioritizing work, and ensuring scalability and strategic alignment. The ideal candidate is a strong product leader with technical fluency, capable of operating across strategy, platform development, requirements, roadmap planning, stakeholder alignment, and engineering execution. This is a player-coach role, requiring leadership and coaching of Product Managers, alongside direct involvement in discovery, requirements definition, backlog refinement, and delivery execution. The role requires strong proficiency in Jira and Confluence for clarity, execution management, accountability, and documentation. This position is crucial for Icario's transition towards a scalable, product-led platform. The Director will report to the Vice President of Product.

Requirements

• 8–12+ years of product management experience, including experience leading technical, platform, SaaS, data, workflow, or enterprise product capabilities.
• 3+ years of people leadership experience preferred, especially managing Product Managers or Product Owners.
• Experience leading product roadmap planning, requirements definition, prioritization, and execution in partnership with Engineering.
• Strong technical fluency and ability to work credibly with Engineering, Architecture, Data, Analytics, QA, and technical stakeholders.
• Experience building or modernizing platform capabilities, configuration-driven products, workflow-based products, data-driven products, or multi-tenant SaaS products.
• Experience migrating from legacy platforms, reducing technical/product debt, or modernizing product capabilities.
• Strong discipline around MVP definition, scope control, and iterative delivery.
• Ability to break complex platform capabilities into thin slices that deliver measurable value without overbuilding.
• Comfortable saying no, not yet, or later when scope expands beyond the highest-priority problem.
• Experience sequencing product work across MVP, fast follow, future enhancement, and longer-term platform investment.
• Ability to balance stakeholder expectations with technical feasibility, platform strategy, and delivery focus.
• Deep fluency with Jira and Confluence, including experience managing epics, stories, acceptance criteria, backlog structure, release scope, product documentation, and decision records.
• Strong player-coach mindset with a willingness to roll up your sleeves and work directly alongside Product Managers, Engineering, and cross-functional teams.
• Experience improving product execution discipline through better backlog hygiene, requirements quality, documentation, prioritization, and delivery visibility.
• Comfortable moving between strategic leadership and hands-on product work.
• Strong ability to coach PMs while also personally contributing to complex, ambiguous, or high-priority product work.
• Not afraid to get into the details when the team needs clarity, momentum, or stronger product judgment.
• Ability to translate complex business, operational, client, and technical needs into clear product requirements and prioritized delivery plans.
• Strong understanding of Agile product development and experience managing product work through discovery, refinement, build, release, and post-launch measurement.
• Strong prioritization skills with the ability to balance client needs, business impact, technical complexity, operational risk, and long-term platform strategy.
• Ability to lead through influence across Product, Engineering, Operations, Product Operations, Support, Client Success, Commercial, Data, and leadership.
• Excellent written and verbal communication skills, including the ability to explain product tradeoffs, technical constraints, roadmap decisions, and delivery risks to executive and non-technical audiences.
• Comfortable working in ambiguity and creating structure where ownership, requirements, workflows, or priorities are unclear.
• Technical product areas such as: Platform products, SaaS products, or configurable enterprise applications.
• Technical product areas such as: Rules engines, orchestration platforms, workflow automation, or business configuration logic.
• Technical product areas such as: Data integrations, APIs, file feeds, data pipelines, ETL/ELT, or reporting dependencies.
• Technical product areas such as: Data quality, reporting accuracy, analytics workflows, and performance measurement.
• Technical product areas such as: Cloud-based products, microservices, event-driven systems, or modern application architectures.
• Technical product areas such as: Legacy platform migration, product modernization, or technical debt reduction.
• Technical product areas such as: Privacy, security, PHI, HIPAA, or regulated healthcare data environments.

Nice To Haves

• Healthcare, health plan, payer technology, member engagement, surveys, rewards/incentives, care management, or regulated B2B SaaS experience preferred.
• AI, automation, predictive analytics, personalization, or decision-support capabilities is a plus, especially as the platform evolves.

Responsibilities

• Lead product management for Icario’s platform evolution, including new capability development, legacy platform migration, and modernization of core product workflows.
• Own roadmap planning and prioritization for platform capabilities, balancing business value, client impact, technical feasibility, operational readiness, scalability, and strategic importance.
• Partner closely with Engineering leadership to define buildable product requirements, clarify scope, sequence delivery, manage tradeoffs, and drive execution.
• Translate business, client, operational, and technical needs into clear product requirements, user stories, acceptance criteria, and roadmap priorities.
• Ensure new capabilities are designed as reusable platform patterns rather than one-off client-specific solutions wherever possible.
• Apply thin-slice MVP discipline to platform and capability development, ensuring work is broken into focused, high-value increments that reduce scope creep and accelerate learning.
• Define the minimum viable version of new capabilities, including clear problem statements, success criteria, must-have requirements, and intentional exclusions.
• Sequence platform investments in a way that delivers business value early while preserving the ability to scale, extend, and improve capabilities over time.
• Push back on over-scoped requirements, premature complexity, and edge cases that should not block initial delivery.
• Partner with Engineering to balance speed, scalability, maintainability, and iteration when defining MVP scope and future enhancement paths.
• Lead product discovery and requirements definition across cross-functional stakeholders, including Engineering, Product Operations, Operations, Client Success, Commercial, Support, Data, Analytics, and implementation teams.
• Drive clarity around what should be built, why it matters, what problem it solves, how it should work, and how success will be measured.
• Support the migration from legacy platforms to the new platform by identifying capability gaps, sequencing migration priorities, reducing dependency on legacy workflows, and ensuring continuity for clients and internal teams.
• Partner with Product Operations and Operations to ensure new platform capabilities are operationally ready, supportable, and scalable.
• Partner with Support and Client Success to identify recurring product friction, production issues, workflow gaps, and opportunities to improve platform stability and usability.
• Create stronger product discipline around requirements quality, backlog readiness, prioritization, release planning, and cross-functional decision-making.
• Use Jira and Confluence effectively to create visibility into roadmap priorities, backlog readiness, sprint/release scope, dependencies, decisions, risks, and delivery progress.
• Establish strong Jira and Confluence discipline across the Product Management team, ensuring product work is well structured, well documented, and easy for Engineering and stakeholders to understand.
• Act as a true player-coach by leading the Product Management team while also directly contributing to discovery, requirements definition, backlog refinement, prioritization, and delivery execution.
• Coach Product Managers on technical product discovery, thin-slice MVP definition, story writing, backlog management, stakeholder communication, and engineering partnership.
• Communicate product priorities, tradeoffs, risks, dependencies, and delivery progress clearly to leadership and cross-functional stakeholders.
• Build and coach product talent, creating leverage across the Product Management team.
• Embody Icario’s values.

Benefits

• 4+ weeks PTO, Summer PTO, and unlimited Health & Wellness PTO
• Competitive benefits package including: medical, dental, vision, disability, FSA, HSA, pet insurance, and more
• Generous 401k program with company match
• Company paid parental leave
• Work-life harmony
• $1,000 employee referral bonus program
• Fully remote & hybrid working models with office locations in Minneapolis, MN & Birmingham, AL

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed