Director, Product Management

Chewy•Bellevue, WA

1d•$204,500 - $300,000

About The Position

At Chewy, we strive to be the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think outside the Chewy box to delight, surprise, and thank our loyal pet lovers! Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. Within Chewy Health, we are redefining how veterinary care is delivered—extending beyond the clinic to meet pet parents wherever they are. Our virtual veterinary services are a core pillar of this strategy, providing pet parents with fast and convenient access to veterinary guidance through a growing suite of digital care experiences, ranging from free triage to full telemedicine. As we scale, a critical focus is how virtual care is surfaced, adopted, and experienced across the broader Chewy ecosystem. We are seeking a Director, Product – Virtual Veterinary Services to lead product execution across this space—owning how the experience comes to life for both pet parents and providers, and how it integrates seamlessly across Chewy. This leader will translate business strategy into high-impact product experiences, drive roadmap delivery, and build a high-performing product organization, partnering closely with engineering, clinical, operations, and growth teams.

Requirements

BA/BS in Computer Science, Engineering, Business, or equivalent (MBA a plus)
10+ years of experience, including 8+ years in product management
5+ years of experience leading product teams, including experience leading leaders
Proven track record of delivering complex, multi-team product roadmaps at scale
Experience owning and optimizing end-to-end customer journeys and funnel performance
Strong product and execution instincts, with the ability to balance speed, quality, and impact
Experience working cross-functionally across product, engineering, operations, and business teams
Demonstrated ability to build and scale high-performing product organizations
Strong analytical abilities and experience using data to drive decisions and measure impact
Excellent communication and partner management skills
Experience operating in regulated environments (e.g., healthcare, telehealth, pharmacy, fintech)

Nice To Haves

Experience building or scaling telehealth or virtual care platforms
Experience with two-sided or marketplace products (customers and providers)
Familiarity with clinical workflows, provider tooling, or scheduling systems
Background in veterinary or human healthcare
Experience integrating products across large, multi-surface ecosystems

Responsibilities

Own the end-to-end product roadmap and execution across our virtual veterinary services, spanning triage and telemedicine experiences
Translate business strategy into clear product plans, priorities, and deliverables
Drive high-quality, predictable delivery across multiple teams and workstreams
Maintain strong operating mechanisms for planning, prioritization, and cross-functional alignment
Define and continuously improve the full pet parent journey, including discovery, education, access, consult initiation, and post-care engagement
Ensure experiences are intuitive, trusted, and seamlessly integrated into the broader Chewy ecosystem
Identify and eliminate friction points that limit adoption, completion of care, or customer satisfaction
Define and continuously improve the end-to-end experience for veterinary professionals, including pre-consult preparation, in-consult workflows, documentation, and post-care processes
Build intuitive tools and workflows that enable veterinary professionals to deliver high-quality, efficient, and compliant care, in close partnership with clinical, legal, and operations teams
Identify and eliminate difficulties that reduce provider satisfaction or clinical effectiveness, improving engagement, retention, and sustained performance
Partner with product teams across Cart, Checkout, PDP, Pharmacy, Vet Diet, Payments, CRM and Customer Service to embed virtual care across the end-to-end customer journey
Influence shared roadmaps and priorities to ensure consistent, high-quality representation of virtual care across all key surfaces
Drive alignment across teams to reduce fragmentation and deliver a cohesive, unified experience
Improve intake, routing, and overall care flow in partnership with operations and clinical teams
Find opportunities to increase access, throughput, and utilization through scalable product and system design
Influence demand shaping and intake quality to improve downstream performance and reduce inefficiencies
Own product metrics, including conversion, engagement, retention, and funnel performance
Establish goals, dashboards, and operating rhythms to monitor and improve performance
Use data and experimentation to drive continuous improvement and inform prioritization
Ensure all experiences meet regulatory and compliance requirements
Partner with clinical, legal, and compliance teams to integrate appropriate guardrails and workflows
Balance compliance with a seamless customer experience
Lead and develop a multi-layered product team, including leaders and individual contributors
Drive team performance, coaching, and career development
Define team structure and operating model to support a growing and increasingly complex product portfolio
Act as the product leader for virtual care across a highly matrixed organization
Influence across teams without direct authority to deliver business outcomes
Communicate roadmap, priorities, tradeoffs, and performance clearly to senior partners