Director, Product Management - Small Business Experiences & Capabilities (BC&P)

Capital One•McLean, NY

About The Position

Business Cards & Payments (BC&P) | Build the Future. At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together. We're relentlessly curious. We ask the hard questions. We make space for the best ideas to win. Because that's how we create impact we can be proud of. In BC&P, we are looking for a Product Manager with a demonstrated interest and aptitude for AI. While formal on-the-job experience with AI is a plus, we highly value candidates who have proactively incorporated AI into their personal projects, explored AI-driven development environments (e.g., Cursor, Claude Code, GitHub Copilot), or built automations using AI agents. Show us how you've used AI to learn, build, and solve problems beyond basic text generation. About the Role: As the Small Business Experiences & Capabilities Lead, you will lead a team of ~15 associates and work closely with our Business, Tech, Design, and Marketing partners to drive the launch of market-leading products for our small business customers and reinvent our digital spend experiences, including multi-user functionality and virtual card capabilities. You will also play a key role in transforming the larger Product Management organization in BC&P. You’ll help shape our culture, grow our talent, and serve as an ambassador for Product Management across the company as we leverage AI to transform how we work and drive innovative, sustainable customer experiences. This role could be a great fit for you if: You can translate business strategy and analysis into consumer facing digital products You obsess over customer needs to reimagine and innovate product solutions You have experience leading cross functional teams to solve customer problems and drive organizational alignment You’re comfortable facing white space problems and push through the uncertainty You have a demonstrated interest and aptitude for AI, and use it to learn, build, and solve problems beyond basic text generation Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

At least 7 years of experience working in Product Management
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Demonstrated interest and aptitude for AI, and use it to learn, build, and solve problems beyond basic text generation.

Nice To Haves

Formal on-the-job experience with AI
Proactively incorporated AI into personal projects
Explored AI-driven development environments (e.g., Cursor, Claude Code, GitHub Copilot)
Built automations using AI agents
Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

Lead a team of ~15 associates and work closely with our Business, Tech, Design, and Marketing partners to drive the launch of market-leading products for our small business customers.
Reinvent our digital spend experiences, including multi-user functionality and virtual card capabilities.
Play a key role in transforming the larger Product Management organization in BC&P.
Help shape our culture, grow our talent, and serve as an ambassador for Product Management across the company as we leverage AI to transform how we work and drive innovative, sustainable customer experiences.
Translate business strategy and analysis into consumer facing digital products.
Obsess over customer needs to reimagine and innovate product solutions.
Lead cross functional teams to solve customer problems and drive organizational alignment.
Face white space problems and push through the uncertainty.