Director, Product Management & Platform Delivery Operations

Verto Health•Toronto, ON

1d•CA$150,000 - CA$180,000•Remote

About The Position

Verto Health is a health technology company focused on solving data fragmentation and interoperability challenges in healthcare. Our AI-enabled platform unifies patient data from various systems to provide actionable insights for health systems and value-based care organizations. This role is responsible for leading the product management discipline and the delivery engine that enables the scalable deployment of our sophisticated platform. The Director will lead a team of Product Managers and Technical Delivery Leads, ensuring alignment between product, engineering, go-to-market, and Implementations & Business Development teams. The role involves owning both the product and its productized delivery capability, aiming to make deployments leaner, more repeatable, and scalable. This position is a blend of operator (product delivery, budgets, team management) and strategist (product direction, roadmap, P&L, go-to-market), reporting to the CIO.

Requirements

Bachelor's degree in Computer Science, Business, or a related field
8+ years of experience in product technology environments
5+ years of experience managing complex ICT technology products, preferably in healthcare
A track record running complex, multi-workstream product or transformation programs in a software company.
Real people-leadership experience, including managing managers and product and delivery leaders, and the standing to influence senior leaders and partners through dotted-line relationships.
Experience turning bespoke implementations into repeatable, low-touch deployments that scale with a small team.
Experience building or running a delivery or professional-services practice that improved speed and repeatability.
Experience in a regulated, quality-managed software environment (for example ISO 9001, an Information Security Program (ISP), and HIPAA and Canadian health privacy legislation), including audit readiness and risk management.
Strong command of both Agile and Waterfall, and the ability to build hybrid approaches that suit fast AI development cycles.
An AI-first mindset and genuine daily use of AI tools.
Advanced skills with Jira, Confluence, Outline, and Google Workspace, including Gemini.

Nice To Haves

Preferred project management certification such as PMP
Healthcare domain depth across clinical NLP, health-data interoperability (HL7/FHIR, IPS), and reimbursement or value-based care models.
Hands-on understanding of agentic orchestration, LLMs, and RAG (Retrieval-Augmented Generation).

Responsibilities

Balance customer needs, market opportunities, technical investment, and commercial priorities when making roadmap decisions.
Own product portfolio and prioritization of development resources.
Ensure every roadmap initiative has measurable customer and business outcomes.
Partner with Sales, Marketing, Customer Success, and Business Development to ensure product direction aligns with market demand.
Bring healthcare domain awareness to product strategy, including Canadian and US value-based care and reimbursement models and interoperability standards such as HL7/FHIR and IPS.
Build and own a repeatable way to deliver releases with the ability to create standards, templates, and playbooks that let the team deploy consistently and track speed, cost, and quality.
Lead, mentor, and grow a team of Product Managers and Technical Delivery Leads, and hold delivery to the standards set.
Capture metrics with the aim to ensure that each deployment takes less time, less custom work, and fewer people.
Maintain product quality and risk practices for what the team ships, including audit readiness, risk tracking, and release discipline, within the company’s quality framework.
Chair the Product Release Committee (PRC), setting quarterly release priorities and (co-)owning release plans with development management, and represent Product and delivery on the project and quality management committees.
Own the deployability and operability of the product as part of its lifecycle: marshal the right resources and run the activities that produce the playbooks, tooling, and measurement needed to deploy and operate each capability repeatably and at scale.
Build a delivery practice, a consultancy-style program and reusable methodology that makes our deployments leaner, more repeatable, and faster over time.
Partner with cross-functional teams to deliver the productized capabilities and services, providing the product and technical execution to configure, deploy, and stand up the solution while Implementations & Business Development runs the client project and contracting.
On new or undefined engagements, supply the product expertise while Implementations & Business Development’s clinical leads shape workflow discovery and future-state design, and productize those solutions once they stabilize.
Responsibly escalate technical risks and requirements to technical leadership to ensure cross-functional alignment on product and technical delivery.
Design and run the team’s delivery cadence (kickoffs, status updates, roadmap reviews).
Own the product and delivery tooling so stories, releases, sprints, and delivery playbooks connect cleanly, and integrate with the PMO’s contracting and SoW process.
Make AI-first the default way the team works, using AI to take over manual tasks like status reports, risk spotting, audit queries, story writing, and routine product engineering.
Work with the technical teams to build AI tools into everyday workflows.
Move the team from reactive reporting toward earlier risk mitigation, better resource use, and roadmap calls informed by data.
Own the product KPI dashboards and ensure leadership has the appropriate access and necessary context to interpret the status of delivery and product health.
Allocate people against business priorities, and partner with cross-functional leads and the delivery team to track allocation and utilization across platform projects.
Flag potential budget shortfalls early.
Help build the annual budget for your areas, and keep reviewing where the money goes.