Director, Product Management - Global Billing & Performance
About The Position
Mastercard's Global Cardholder Services (CHS) team is seeking a Director, Product Management (Global Billing & Performance) to lead the strategy, performance, and evolution of billing capabilities across the global Cardholder Services portfolio. This highly visible leadership role is responsible for driving Billing Strategy, Billing Platform Management, Revenue Enablement, and Financial Controls to support revenue growth and operational efficiency. The Director will partner closely with Product, Finance, Technology, Operations, GBSC, and regional Cardholder Services leaders to optimize billing and revenue processes and deliver exceptional customer experiences. The successful candidate will combine strong financial acumen, product management expertise, operational knowledge, and cross-functional leadership to shape the future of scalable, automated, and compliant billing processes.
Requirements
- Bachelor's degree in Business, Finance, Technology, Engineering, or a related field.
- 7+ years of experience in product management, business analysis, finance, billing operations, or related disciplines.
- Proven experience leading complex billing, financial systems, product, or operational transformation initiatives.
- Strong understanding of billing processes, revenue management, financial controls, and performance reporting.
- Experience defining business requirements and partnering with technology teams to deliver scalable solutions.
- Experience working in Agile environments, including backlog prioritization and technology delivery.
- Exceptional stakeholder management, influencing, and communication skills.
- Proven people leadership experience with a track record of developing high-performing teams.
Responsibilities
- Develop and execute the global Cardholder Services billing strategy and roadmap, partnering with Product, Finance, Technology, Operations, and GBSC teams.
- Lead the evolution and automation of billing capabilities to support new pricing models, contractual requirements, and revenue growth initiatives.
- Define business, functional, and data requirements for billing applications supporting global and regional business needs.
- Partner with stakeholders to translate pricing and product initiatives into scalable billing solutions and timely revenue realization.
- Evaluate and operationalize billing solutions to support evolving business requirements and alternative pricing constructs.
- Establish and monitor billing, revenue, operational, and development performance metrics to drive decision-making and continuous improvement.
- Ensure billing compliance, financial controls, audit readiness, and effective issue resolution.
- Lead, coach, and develop a high-performing team while fostering a culture of accountability, collaboration, and continuous improvement.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
