Director Product Management, Genesys Cloud Media Solutions

Genesys

1d•Hybrid

About The Position

This role is responsible for shaping how real-time voice experiences power customer engagement at a global scale by leading the evolution of cloud-native media capabilities within Genesys Cloud. The Director will drive the strategy and execution of next-generation telephony and real-time communication platforms that enable AI-driven voice bots, virtual agents, and high-fidelity human interactions. This position involves owning the end-to-end product direction for Media Solutions, influencing platform architecture, developer ecosystems, and monetization models that impact enterprise customers worldwide. The role requires close partnership with engineering, business leaders, and customers to align innovation with measurable business outcomes such as performance, scalability, and revenue growth. It offers high visibility and the opportunity to define how modern voice platforms evolve in an AI-first world, while expanding leadership scope across platform strategy and global product adoption.

Requirements

10+ years of experience in cloud-based product management, with a focus on communications or media platforms
10+ years of experience driving go-to-market strategies across enterprise customers, partners, and developer ecosystems
Deep expertise in VoIP architectures, SIP-based communications, and modern telephony systems
Proven track record delivering high-quality real-time media and audio solutions at scale
Strong experience with API-first platforms and building developer-centric products
Experience with customer experience platforms such as IVR, contact center, unified communications, or CRM systems
Familiarity with CCaaS, UCaaS, and enterprise communications ecosystems
Demonstrated ability to lead cross-functional teams and influence senior stakeholders
Proven ability to prioritize and deliver in complex, fast-paced environments
Bachelor’s degree required

Nice To Haves

MBA preferred
Experience with AI-driven voice technologies such as speech recognition, text-to-speech, conversational AI, and virtual agents
Strong understanding of audio quality optimization techniques including MOS, latency management, jitter control, and codec strategies
Experience building or scaling developer platforms, SDKs, or API ecosystems
Strong analytical and problem-solving capabilities
Excellent written and verbal communication skills

Responsibilities

Define and execute the product roadmap for Genesys Cloud Media Solutions, driving innovation in modern telephony and AI-powered voice platforms
Lead cross-functional alignment across product, engineering, sales, support, finance, legal, and IT to deliver cohesive platform capabilities
Translate emerging market demands in AI voice, automation, and real-time communications into scalable, API-driven product strategies
Drive go-to-market execution by enabling sales teams with clear product positioning, training, and supporting materials
Influence commercial strategy by supporting partnerships, contracts, and enterprise customer engagements
Identify and scale new revenue opportunities through programmable communications, APIs, and AI-powered media services
Lead the evolution of telephony platforms to deliver high-performance VoIP, WebRTC, and real-time media capabilities at global scale
Drive improvements in audio quality and reliability through optimization of latency, jitter, packet loss, and codec strategies
Champion API-first platform design to accelerate developer adoption and partner integrations
Establish analytics frameworks to measure usage, performance, and customer experience metrics, including media quality indicators
Leverage data insights to optimize usage-based pricing models and monetization strategies
Ensure transparency through accessible reporting of usage, billing, and performance metrics via APIs and applications