Director, Product & Disease Training

Novartis

7d • $185,500 - $344,500 • Remote

About The Position

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. The Director, Product & Disease Training is responsible for leading the training assessment, strategy, budget and execution for the Oncology and Spinal Muscular Atrophy (SMA) Product and Disease State knowledge of the US Customer Engagement organization. This individual ensures cross-functional input is integrated by collaborating with key stakeholders (Customer Engagement/Sales, Marketing, Operations, Patient Services, etc.) to ensure there is strategic oversight and alignment in the delivery of training curriculum. Leads a team of Product Trainers and collaborates with other training functions (i.e., Customer Engagement Skills, Leadership Excellence, Patient Services/Market Access and Technology & Operations) to ensure consistency across all customer-facing roles

Requirements

• Bachelor’s Degree.
• 5 years Sales training experience required (can be in Pharma or other Business)
• At least 2 years leading, coaching and developing direct reports
• 2-years sales experience
• Recent experience in AI empowered instructional design
• Brand strategy, tactics understanding combined with strong clinical & therapeutic knowledge
• Strong overall sales acumen and business experience.
• Excellent problem solving, communication, listening, and facilitation, planning, team building and communication skills.
• Demonstrated ability to synthesize information to develop recommendations, and ability to persuade / influence organization pursuit of recommended path
• Ability to lead teams. Proven leadership, management skills and executive presence.
• Team player capable of working in large cross functional teams (such as build relationships with sales and marketing organization at all levels)

Nice To Haves

• Advanced degree preferred
• 5-10 years of pharmaceutical experience preferred; not required

Responsibilities

• Responsible for full alignment with Oncology and SMA marketing positioning, strategic imperatives and brand plans
• Ensure insights are captured from all Customer facing teams and infused into training curriculum
• Partner with the Customer Engagement Skills team to refine and execute both New Hire and Ongoing Training
• Participate as an active member on the Oncology (BWH, NMH, RLT) and SMA Functional leadership team
• Develop training business plans for the following therapeutic areas: Breast & Women’s Health (BWH), Non-Malignant Hematology (NMH), Theragnostic - Radioligand Therapy (RLT), Spinal Muscular Atrophy including Duchenne’s Muscular Dystrophy
• Collaborate with training functions and key stakeholders including external vendors, and BU functions (e.g., Patient Services, CE/Sales, Marketing, Market Access, Operations, Medical and P&O) in the development of training materials that reflect the needs of the brands, evolving market landscape and legal/regulatory requirements.
• Conduct on-going needs analysis (customer feedback, field interactions, SMEs, etc.) and leverage results to inform/adjust training strategy and curriculum as needed
• Ensure all materials are approved and compliant consistent with Novartis polices.
• Identify and execute sustainability opportunities for each learning program and leverage the pre and post training metrics to measure impact on business outcomes
• Lead development of Oncology and SMA national and district meetings in conjunction with brand teams. Ensure materials are MAP/FUSE approved per Novartis policy.
• Design / Refresh new hire training curriculum, including the design, production, implementation, coordination, and evaluation of all product training activities
• Develop on-going training; constantly stays attuned with field training needs; development and implementation of training activities, and completion of on-going assessment.
• Develop and maintains ownership of KPI tracking/reporting progress on the Product curriculum in collaboration with Technology & Operations team
• Ensure customer facing associates maintain annual product certification oncology products in collaboration with CE operations.
• Leads product training team across in-line products and pre-launch entities
• Hires, coaches, and develops Product Training staff
• Ensures development plans are in place
• Administrative management of Product Training team i.e., budgets, capital, and headcount as well as performance management of assigned managers.
• Implement Be-Curious Training Rotations in collaboration with Sales & Operations

Benefits

• health, life and disability benefits
• a 401(k) with company contribution and match
• a variety of other benefits
• a generous time off package including vacation, personal days, holidays and other leaves

What This Job Offers

• Job Type: Full-time
• Career Level: Director