Director, Product Development - Commercial

The Suddath Companies•Jacksonville, FL

About The Position

The Director of IT Applications for Workplace Solutions & Commercial Applications (WPS) oversees the development and implementation of technology solutions, with a focus on Commercial and Data platforms. The role connects business objectives with technical execution and manages the full product lifecycle for WPS projects, ensuring alignment with organizational priorities. Acting as a subject matter expert and liaison among commercial relocation operations, IT teams, and external partners, the Director supports delivery of scalable, efficient technology solutions through strategy formulation, system architecture oversight, stakeholder communication, and operational management. The position leads product strategy and development, guides a team and product backlog, and partners across the business and technology organization to deliver new features, enhancements, and integrations. It requires understanding commercial operations, customer needs, industry trends, robotics, process automation, and artificial intelligence. The Director also supports Sales and Account Management by communicating product capabilities and the technology roadmap to existing and prospective clients. The role is based in a cubicle working environment with usually moderate noise. Travel of less than 20% is required. The employee regularly sits, uses hands to finger, handle, or feel, and talks or hears; occasional lifting or moving of up to 10 pounds is required.

Requirements

Bachelor’s degree in business, supply chain management, computer science, engineering, or a related field.
At least 5 years of experience as a Product Owner or Product Manager.
At least 5 years of experience in a leadership role.
Comprehensive understanding of the agile product lifecycle and industry best practices.
Proficiency with Microsoft Office Suite and working knowledge of relevant automation, robotics, and integration technologies.
Experience working with distributed and remote teams and engaging directly with clients.
Excellent written and verbal communication skills, including executive presence.
Strong attention to detail and quality assurance in deliverables.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents; write routine reports; and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts, apply basic algebra and geometry, solve practical problems with limited standardization, and interpret written, oral, diagram, or schedule instructions.
Ability to prioritize and reprioritize, multitask, organize workflow, meet deadlines, and manage daily responsibilities.
Strong knowledge of Microsoft Office Suite and ability to learn and effectively use applications such as move management, accounting/billing, HRIS, and timekeeping software.
Less than 20% travel required.
Ability to occasionally lift and/or move up to 10 pounds.

Nice To Haves

Master’s degree preferred.
Certification in Product Ownership, PMP, or Agile methodologies preferred.
Experience in product commercialization and software-as-a-service (SaaS) preferred.

Responsibilities

Define, own, and communicate the product suite’s strategic vision and roadmap, aligning it with enterprise objectives and future growth opportunities.
Lead a team and prioritize the product backlog, overseeing development and deployment of features, system enhancements, and enterprise-platform integrations.
Drive market and user research, keeping informed about commercial operations, industry trends, robotics, process automation, artificial intelligence, and customer needs.
Build relationships with internal business partners, operations leaders, and external clients; represent the customer perspective and champion user-centric design and innovation.
Collaborate with software development and infrastructure teams to translate business requirements into scalable, robust technology solutions.
Monitor and communicate progress to stakeholders, including executive-level updates, risk assessments, and plans for critical project milestones.
Oversee product release planning and system upgrades, setting expectations for delivery timelines and change management.
Partner with Operations and senior leadership to maintain a prioritized, value-driven product backlog and develop business cases for emerging technology investments.
Remove roadblocks and secure cross-functional support to accelerate delivery and adoption.
Analyze business processes, gather operational requirements, and recommend improvements to efficiency, scalability, and customer satisfaction.
Support Sales and Account Management by communicating capabilities and the technology roadmap to current and prospective clients.