Director, Product Development - Property

USAA•San Antonio, VA

4d•Hybrid

About The Position

USAA is seeking a dedicated Director, Product Development - Property. This role involves managing a team responsible for overseeing and managing the launch and maturation of Valuable Personal Property products into target strategic markets, as well as driving personal property (contents) strategy across all property products. The position requires serving as a cross-functional expert, providing leadership, product expertise, and support for initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases. The role is responsible for the development of digital-first products supporting the needs and risks of USAA Members, overseeing the development and launch of new innovative product offerings, as well as auxiliary/enhanced features/services for existing products. It also involves developing and finalizing recommendations to launch new products and evaluating decisions to buy/build or ally for the line of business. The Director will generate creative product and coverage solutions for member needs to ensure a dynamic product development pipeline, maintain a thorough knowledge of business and underwriting performance for products in scope, and manage post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs, and competitive changes. The role leverages cross-functional resources to gather data and member information to support product strategy formulation and competitive intelligence, and leads a team in analyzing internal and external data and member information for the same purposes. The Director will develop and communicate the new product value proposition across teams and leadership levels, ensure the product development team delivers sales support to all distribution channels, and direct the analysis and evaluation of new product performance metrics to adapt offerings if necessary prior to full launch. Coordination with control partners (Legal, Compliance, Risk Management) is essential to ensure compliance with laws and regulations. The role also includes coaching and developing employees on the product development team to drive performance and engagement, and ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience.
8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience.
3 years of direct team lead or management experience.
Experience developing product strategies, product plans and product roadmaps.
Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
Knowledge and application of Product Development Life Cycle (PDLC).
Experience leading an agile product development process, managing multiple products simultaneously.
Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.

Nice To Haves

P&C experience in Product Development.
Development/strategic experience with Valuable Personal Property products.
Experience in developing and implementing insurance product capabilities.
Experience in cross functional communication and collaboration to achieve desired outcomes.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Manage a team of individual contributors responsible for overseeing and managing the launch and maturation of Valuable Personal Property products into target strategic markets.
Drive personal property (contents) strategy across all property products.
Serve as a cross-functional expert, providing leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.
Responsible for development of digital first products supporting the needs and risks of USAA Members.
Oversees the development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
Develops and finalizes recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business.
Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.).
Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
Leverages cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence.
Leads a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
Develops and communicates the new product value proposition for the line of business across teams and levels of leadership.
Ensures product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members.
Directs the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch.
Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
Coaches and develops employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.