Director, Product Design
About The Position
The Director, Product Design is a player-coach role responsible for the team, the practice, and hands-on work on the most impactful product surfaces. This includes user discovery, UX, UI, prototyping, and establishing standards for coherent experiences across mobile, web, and platform. The role focuses on product design, not brand design or marketing creative. The Director will lead user discovery, set design quality standards, and manage designers as the function grows. A key aspect of the role involves designing AI-assisted and agentic product experiences and maintaining the design framework (components, patterns, tokens, interaction rules) for use in product UI and internal AI build tools. This position acts as a design partner within product teams, collaborating closely with product and engineering leads.
Requirements
- 7+ years in product design with a portfolio of complex, workflow-heavy shipped products.
- Experience across mobile and web, including platform or multi-surface products.
- Health tech, life sciences, or other regulated product design experience strongly preferred.
- Track record owning a design system or framework in production, not a library that never shipped.
- Experience designing for AI-assisted, conversational, or agentic product surfaces, or equivalent platform/builder UI.
- Track record running user discovery, not only taking requirements from PM.
- Experience managing designers or standing up a small design function.
- Strong hands-on craft in interaction design, visual design, and prototyping; comfortable as a player-coach, not a manager who stepped out of the work.
- Credible partner to product and engineering leadership without needing to own the PM role.
Nice To Haves
- Product management experience is a plus, not a requirement.
Responsibilities
- Own product design across the portfolio and set the bar for the function.
- Stay hands-on on the highest-stakes surfaces when the team needs senior design depth.
- Hold released product to a consistent standard for clarity, accessibility, and workflow fit.
- Cover mobile, consumer-grade interaction where it applies, and complex health tech platform work in one practice.
- Plan and run user discovery with HCPs, patients, and internal users, and hold the team to the same bar on their surfaces.
- Turn research and feedback into design direction the product team can act on.
- Build durable understanding of physician and operator workflow and bring it into roadmap conversations early.
- Partner with Product on measurement so experience changes can be judged after launch.
- Own the product design system: components, patterns, tokens, and how they are governed in production.
- Maintain and extend the design framework so standards stay usable in code and in AI-assisted build flows, including homegrown tools the company builds on.
- Design AI-powered product experiences where the roadmap requires them: conversational flows, agent interactions, and the UX guardrails that keep those surfaces trustworthy in a regulated context.
- Partner with AI and engineering leadership on platform and builder UI so design quality does not stop at traditional product screens.
- Establish critique, review, and quality standards for the whole design team, including work on AI surfaces.
- Partner with the product lead(s) and engineering lead(s) from discovery through delivery on each scrum team.
- Represent design in product planning so experience risk and opportunity show up before build starts.
- Partner with Engineering on feasibility, implementation fidelity, and front-end delivery.
- Partner with Compliance and MLR where regulatory requirements shape product UI, including fair balance and required disclosure in the interface.
Benefits
- Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
- HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
- 100% paid short- and long-term disability, plus life and AD&D insurance
- Flexible vacation policy
- Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
