Director, Product Design

BNY Mellon • New York, NY

4d • Onsite

About The Position

We’re seeking a future team member for the role of Director, Product Design to join our Fund and Investor Solutions team. This role is based in New York, NY. In this role, you’ll make an impact in the following ways: We are seeking a Senior Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires an individual who excels in collaboration, design execution, and the ability to drive impactful user experiences.

Requirements

• Experience working with, defining, and designing complex systems
• Deeply understanding our users
• Map and analyze end-to-end user journeys
• Demonstrates mastery in designing complex web interfaces and workflows
• Skilled in developing intuitive layouts, navigation patterns, and interaction models for intricate systems
• Thoughtfully uses animation and micro-interactions to guide users
• Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups
• Experience with and contribute to a global design system
• Bring an understanding of the unique challenges of designing and maintaining complex systems
• Ability to distill intricate requirements into clear design solutions
• Cross-Functional Collaboration
• Effective Communication and Storytelling
• A portfolio is required to be considered for this position
• A portfolio should demonstrate strong interaction design, systems thinking, and experience working in complex or ambiguous problem spaces.
• 12+ years of experience designing digital products, including time spent on complex, enterprise, or regulated systems.

Nice To Haves

• Prior domain expertise is less important than demonstrated ability to learn new domains and apply strong design principles effectively.

Responsibilities

• Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research.
• Map and analyze end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement.
• Demonstrates mastery in designing complex web interfaces and workflows, creating products that are both highly functional and visually engaging.
• Develop workflow patterns and components that can then be reused by other teams.
• Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints.
• Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible.
• Skilled in guiding junior designers, providing constructive feedback, and elevating team standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed