Director, Product Design

Housecall Pro

3d•$175,000 - $210,000•Remote

About The Position

As Director, Product Design, you shape the future of our platform by driving strategic initiatives and setting a high standard of excellence across our Revenue product design efforts (getting customers, managing leads, communicating) — one where AI is a core part of how the team designs and ships, not a bolt-on skill. You ensure a cohesive and impactful experience for our service professionals (our Pros) — including the AI-powered and agentic experiences that are increasingly central to that product surface. You collaborate closely with Design, Product, and Engineering leaders to develop best-in-class products and innovative solutions that meet current customer needs while laying the foundation for long-term growth, using AI to expand what the team can explore, prototype, and validate along the way. You report to the VP of Design and partner with executive design leadership to establish best practices — including how the org uses AI to increase design velocity and quality — mentor design leaders, and elevate design strategy across HCP. While this is a leadership role, you stay close to the craft: personally prototyping ideas, especially with AI-assisted tools, to set the bar rather than direct it from a distance. Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

Requirements

12+ years of experience successfully shipping digital products and features end-to-end
5+ years of experience directly managing and leading teams of product designers
Bachelor's degree in Product Design, Human-Computer Interaction, or a related field, or equivalent work experience
Proven expertise with modern design platforms (i.e. Figma, Adobe Creative Suite) and fluency with AI-native tools (e.g. Figma AI, Claude, ChatGPT, or similar)
Experience working in Agile development environments using collaboration tools (i.e. Jira, Confluence)
Portfolio URL or PDF showcasing examples of mobile and responsive web product design
Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
Experience designing or overseeing AI-powered product experiences (e.g., chat/agent interfaces, personalization, generative content) is a strong plus

Nice To Haves

Expert knowledge of user experience, interaction design, and information architecture across responsive web, iOS, and Android platforms
A clear point of view on how AI is reshaping product design practice, team structure, and the designer's role — and genuine enthusiasm for evolving your own practice as those norms shift
Entrepreneurial mindset with a passion for building scalable business solutions
Excellent communication skills, including the ability to articulate design rationale and trade-offs around AI-driven features to executive leadership and the C-suite
Strong project planning, time management, and cross-functional collaboration abilities
Deep understanding of business outcomes with the ability to leverage data analytics, user testing, and AI-assisted research synthesis to inform design decisions
Comfort operating with blurred traditional craft boundaries — e.g., designers who prototype in code with AI assistance, or move fluidly between research, UX, and content
A rich portfolio of active, self-directed exploration showing either an exceptional breadth of cross-functional interests or a profound depth of specialized mastery
Personal resilience to learn from scratch, unlearn outdated workflows, and thrive in ambiguity as tools and practices keep shifting

Responsibilities

Define design strategy for designated product domains across Revenue, including how AI-driven features and agentic workflows fit into the Pro experience
Collaborate with key cross-functional partners across Product, Engineering, and Business Operations
Strategize on product design roadmaps and priorities with executive leaders
Ensure strong design practices from concept through launch to deliver high-quality product experiences
Champion the adoption of AI-assisted design and prototyping tools across the team while staying hands-on in prototyping ideas to increase speed and quality, explore direction, and set a high standard of craft
Model strong communication and influence across a diverse group of stakeholders
Leverage data, research, and AI-assisted analysis to establish clear points of view on product direction
Partner with product design leaders to ensure a single, cohesive user experience across all product areas, including consistent patterns for AI-powered features
Spearhead critical initiatives to elevate design processes, craft, and execution standards — reimagining workflows wherever AI can create real leverage
Mentor, inspire, and grow members of the broader product design organization, including their fluency with AI tools and modern design practice